POOR CUSTOMER SERVICE Dollar Tree

Business Employee Reply

Im currently a Merchandise Manager at Dollar Tree and have been for the last 2 1/2 years at the same location in Tucson, AZ. First let me state that you customers out there that love to complain about poor customer service well let me tell you about VERY POOR CONSUMER practices. I can count at least 4 times that I have been literally knocked off a latter while trying to stock by people who are just to lazy to go around or just don't care, when they knock me off the latter it's always the same response "oh, it's okay dear". Well let me tell you it's not okay! Or how about the 1 inch gash that I got in my ankle from the customer who ran over my ankles while I was trying to pull forward merchandise on a botton shelf to make it visible for the customers. Or better yet the people that think it's okay to use my toy aisles as their personal baby sitting service and let them loose in the aisles to DESTROY them. Don't talk to me about poor customer service when customers need to take a look at their own actions. Dollar Tree stores operate on VERY little hours, you think you get this merchandise for a buck without some kind of sacrfice? After spending HOURS on keeping my store looking nice and shopable I come in the next day to find it's been gone through like a rummage sale and it's all because customers are to inconsiderate to simply put it back or give it to the cashier when they get to the line and let them know they do not wish to purchase it, no they just put it anywhere they please. NOW that takes hours away from have cashiers available to do recovery on the store and it take hours away to make a productive effort to get thr freight out of the stock room. I spent more awake hours at work than I do home. With that being said I want to ask these inconsiderate customers where they live so that I can come to their homes and trash the place and expect them to clean it up. I hear "well that's your job," actually no it's not! That is done by the night crew after 3pm when it's the busiest time and when they have huge amounts of merchandise to put back and recover from other aisles they do not have time to run a register or carry on that polite conversation with a customer that they all seem to want. Before people complain about customer service they need to take a look at their own actions. Next time you go into a store and just decide you don't want something and drop it anywhere you please that makes you a bad consumer, so don't complain about long lines because that item you dropped off somewhere just took time away from our register and management staff. It's a multi-million doller company with stock and locations all over the US; just like Macy's, when you go anywhere, no matter the cost of the items you are looking at, the business itself should ALWAYS be treated with respect.

As far as the company goes it's one of the worse I have ever worked for! I can without a doubt say that I work my butt off for this company and I also participate in the profit sharing program with the company. I have had very little thanks, respect and appreciation from them. I could give you examples of employee abuse that would take me days to type but I will just give you one; an employee (an asst. manager) is to open the store at 8am and the cashier is not scheduled until 1:30pm, that leaves that one person to run the entire store themselves with no bathroom break or anything; oh we are also not supposed to keep food or drink at the registers, can you imagine what this person went through, we won't mention that it was a female and really needed restroom facilities. I cannot say anything bad about my other assistant managers however the store managers I have had are a different story! The one I am "working" with now like to use threats, intimidation, and aggression to try and modivate the crew. Meanwhile he does absolutely no physcial work to help with the merchandise to make it available to the customer. He is the highest paid cashier that I have ever seen!! Before that an asst. manager was physicall threatened by the store manager before this one and was forced to continue to work with this manager for over a week with degrading comments and constant pressure before the company even addressed the issue. If you are looking to work for a company that appreciates hard work, dedication,perfect attendance (even when very sick), cleanliness, and down right pride in whatever you do work than Dollar Tree is NOT the place for you!!

POOR CUSTOMER SERVICE Dollar Tree

this is a copy of the letter I am submitting to Dollar Tree I had a bad experience in my local Dollar Tree store today. I visited the following address with my son

and we were treated very poorly: Lawrenceville Market Center 925 Lawrenceville-Suwannee, Lawrenceville, GA 30043

I got in line with my 10 year old son today who is just short of 5 feet tall. After a minute wandered

toward some Christmas Stockings that caught my eye (that is why you have so much stuff up front don't you... for impulse purchases). I picked up four stockings and returned to my cart to find my child

looking for another long-long line to get into. I asked him why he was moving and he informed me that he was told by a man (the manager) to move to another line... that the one he was on was closing. I

protested and took my place back in line.

The cashier noticed me standing there and told me that the line was closed and I informed her that my son was standing there before that decision was made and we should be checked out. At this point, the customer in front of us confirmed that fact to the cashier. She and the manager did not seem to care and informed me that they were taking her off register in order to stay on schedule and they would help me shortly. After several minutes had passed, I realized they had left me standing there alone at the register for no other reason I can imagine that to humiliate me. Before I go any further, I want to bring the Mission Statement of Dollar Tree into the picture. And I

quote: &#226€œDollar Tree Stores, Inc is a customer-oriented, value driven variety store, operating at a one-dollar price point. It will operate profitably, empower its associates to share in its opportunities, rewards and successes; and deal with others in an honest and considerate way. The company's mission will be consistent with controlled and profitable growth." Dollar Tree state the following as its values:

Attitude: Responsibility, Integrity, Courtesy Judgment: Do the right thing for the right reasons

Commitment Honor and respect for self and the Company. Now if the first actions were not enough to infuriate and embarrass me, the customer, I had an interchange with a cashier that proved to me that I was definitely not valued and as a customer. I asked another employee who was taking extra cash from the drawers when the manager was going to put someone back on the register because I had waited long enough and was getting upset. She became very defensive and informed me that the line was closed and that I would have to continue

to wait until it was opened. I explained my stance to her once again and her words to me were a very hostile &#226€œWhat do you want me to do?" At this point I was about to leave my basket that I had spent the last 45 minutes loading and leave the store, but a customer in the next aisle put me in front of him on line and a very nice cashier remembered my from my near-weekly visits to the store checked me out. She seemed embarrassed by the whole affair and agreed that we were on line before it closed. I believe her name was Beth. I spent $45.00 at Dollar Tree today and left the store wondering why I had ever spent a cent there. I felt that the actions of the manager and two cashiers completely bastardized the standards that

Dollar Tree is trying to uphold. First of all, the attitude of the manager was completely out of line,

and it usually is. I have spoken to him on several previous occasions attempting to be friendly and have

received short, cold responses. I have even jokingly asked him about the 20-minute long lines in the past to be told that it is the owners fault, as he is not allowed enough staff. His actions and attitude

consistently fails to meet any reasonable standards of responsibility, Integrity and courtesy.

Second of all, his judgment as definitely skewed on this day. Had he listened to the customer on line before us instead of assuming that we were trying to "cut in" on line, he would have treated us better. Instead, he assumed I was attempting to "get over". When a storekeeper automatically underestimates the integrity of the customer, he automatically loses customer loyalty as well. Thirdly, I believe that his level of commitment is under question as he failed to recognize a regular customer who consistently spends between $140 and $200 per month (which by the way is a lot of money for a dollar store). By doing so, he is turning away a very valuable customer, who by the way has friends who she will also inform to stop spending money at Dollar Tree. I am sure this sounds like an empty threat, but I do believe in the value of the customer and of the dollar. I only take my dollars to places where I feel valued, and have been influential in getting others to do the same. I am not sure what I want to happen because of this letter. Perhaps I want acknowledgement that I was

treated poorly in your store, perhaps an apology from the manager, perhaps training for the manager and his employees. I can tell you this, at this point and time, the chances of me setting foot into another Dollar Tree Store is slim to none. Thank you for your time Andrea H A H

Click this link to e-mail the above consumer: Email User Consumer

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Sadly these poor excuses for Dollar Tree employees comments are par for the course, I'm not talking about the ones who agreed she was treated badly, but instead the ones who seem to hate the very people who put food on their tables and pay their bills, they try to explain away their own rude behaviour by blaming the customer...I'm sorry, but leaving a 10 year old in line while you look at something close by is normal..the child was 10 for Gods sake not 3.. try to grow some common sense..she was in line she should have been waited on prior to the line closing had I been her I would have taken my child by the hand and told them to go to hell then I would have left and never returned!

As for the moron belly aching over customers and their carts (btw stupid it's ladder not latter yea you're bright) while he's/she's stocking shelves..duh try stocking shelves during less busy hours or maybe here's an idea try to stock the shelves before you open or after you close..big stupid duh..not when customers are attempting to navigate the aisles and your big ass to reach the products on the shelves! And I wont even go into the boohooing you're doing because we refuse to do what you are being paid to do...you know you're job! as for the kids in the toy aisle I have never seen that myself and I don't have kids, but I have seen the toy aisle completely empty of grownups and kids..btw care to explain why there's about 5 registers and only 1 is open and there's no one on the floor anywhere that works for DT, care to explain that?? So the store is only your responsibility for certain hours of the day yea you care about your work..tell me stupid why not have the night crew stock the shelves, instead of having it done during the day during busy shopping hours when you know the customers will be doing their shopping?? I'm curious when customers step inside your store do you stand there with your mouth open, drool sliding down your face and your tongue sticking out between your teeth and a dull eyed look on your face?? I bet you do!

I can't believe some moron actually stated "take everything you read here with a grain of salt"..hey stupid you just tried to undo what this site is set on doing helping the consumer deal with terrible treatement by companies, employees, stores and the like..hey Einstein read some of the posts from Dollar Tree employees that they crapped all over! I think I'll take your comment with a grain of salt!

I do have a question for the person who's child was called a brat and she was called a bitch..why do you keep shopping there?? duh!

And to the $50 consumer had I been you I would have said "I'm sorry" snatched the money out of her hand and said "I wont spend any of my money here" then added "f u" and left! Some people do not need to be working with the public!

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In reading this comment, I find that the

was wrong form leaving her child to do a job that was clearly her responsibility. The customer isnot always right. Nor anyone, who takes an

un loving position. We must all strive

to live and communicate better. Business is just business.

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I work at dollar tree currently and I would have NEVER done that to a customer. If you were in line before she was instructed to close, she should have cleared her line before doing anything else.

I am currently pregnant and due in May, I had worked there for almost 4 years before I become pregnant. Once I informed my manager I was expecting, his attitude completely changed towards me. He began cutting my hours, and when I brought in a doctor's note saying I couldn't lift anything over 10lbs, he tried to tell me he didn't have room on his schedule for someone with "Pregnancy restrictions" I informed him that was discrimination and if he tried to take me off the schedule I would report him. Recently, I had to have 2 weeks off due to personal matters, and the day I was scheduled to go back I slipped on the ice outside and had to be taken to the E.R to get the baby checked. I called my manager and informed him of the situation, and told him I'd be happy to work if he wanted me to come in at all during the week. Today I called to get the schedule for next week, and I was told I was not on it. He has absolutely no reason to not have put me on the schedule. I came in the day I had called off with a doctor's note excusing my absence, and since the manager who prepares the schedule was not there, I left a handwritten note saying I would be able to work from now on. I am getting ready to call coporate tommorow. I don't think it's the company that's messed up, but rather the empoyees who work at some of the locations.

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I have been an assisant manager for the Dollar Tree in charlotte NC For the past 11 years.I have never heard or seen anyone treat a customer with disrespect.If anything we become freindly with our customers.Dollar Tree is very committed to providing good customer service.Those employee's who do not,do not keep their job's for very long ,If you call the 800 # with a complaint.I KNOW that they alway's return the call.They are also good to the employee's. .My father was dying in a hospital in Florida.I had to go to him .during 4th Quarter.Everyone including upper managment were very supportive of me and my family.I really do not believe most of the complaints that I have read on this website.anyone reading them...Please take everthing that you read here with a grain of salt!

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I am also an ex-store manager of this aweful company. I gave them 10 years of successful management. I had a nephew (2 years old) that was murdered...it was national news..The crappy upper management made me bring in a copy of his obituary before i could return to work.. to prove that's why i was out...And...I didn't have an attendance problem!

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I worked there recently and I got treated like crap... it's worse working there cause you can't do anything about it. :( I'm sorry for your bad experiences.

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I recently went to the atascadero dollar store because my son (6) loves it and wanted to spend hi schange he had been collecting. He droped a ball he was going to buy and it rolled down the aisle and before I could pick it up it was picked up by the manager (a black guy named Andy) and he told me to controll my BRATT! I asked him not to talk to my son that way and he called me a BIT@# 3 times and told me to keep my BRATTS out of his store and thretened to call the police. SERIOUSLY HE DROPPED A BALL! Now the morron is harassing me if he even sees me in the parking lot! Who does he think he is? What now he has total jurisdiction over the whole outlet parking lot! I called the 1800 care hot line and I guess they could care less how their customers are being treted because they will not call me back.

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As an EX Dollar Tree store manager I can tell you there

is some truth to what this manager said. We are given very little payroll to operate with and cannot physically

give customers the kind of attention they deserve. While I would never have done this to you and even would have opened a register myself, the company forces store personnel into these positions because all they care about is the bottom line. All you really can do is stop shopping there and DON'T buy their stock.

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I just had two cashiers be very RUDE to me at a Dollar Tree store #1144 located on 1529 International Blvd. #101 Norfolk, Va. 23513. I went in because I had just taken some medication that made me nauseus and needed to buy something to eat so I wouldn't get sick. I grabbed a bag of pretzels and looked for garage sale or for sale signs while I was in there. There wasn't any signs so on my way up to the register, I grabbed a birthday card I needed and handed the cashier the only cash I had on me which was a $50 bill. When I gave the cashier my money, she looked at the other cashier and said "WHY?" and waved my bill at her. The other cashier said "That just wrong" and shook her head in disgust. Then the cashier said "That just don't make no sense." and the other cashier agreed. I could not believe they were saying all this right in front of my face! I am the consumer and I am a 33 yr. old woman, using my money to purchase something from the store. What difference did it make that I used a $50 bill? I really regret even spending $2 in there and I will NEVER go into that store again. Thank you for your "politeness" sales associate: Jerry. I am trying to find a way to file a complaint with the store...any suggestions?