Cox Communications is a RIPOFF

Cox Communications is a RIPOFF

I began subscribing to Cox Communications cable television about three months ago and they NEVER once bothered to send a bill to me until this week! They even had the audacity to cut my cable off on Sunday, November 28, 2004 without warning!!!! When I first contacted, Cox, their automaticed recording didn't even recognize my phone number and STILL doesn't. When I spoke with a technical assistant thinking that my service was out, the person couldn't even find my name, phone number nor address anywhere in the system. He said he'd phone me back but when he failed to do so four hours later, I phoned Cox back. This time I was told that my service was disconnected because of none payment!! I told Sean that a PROFESSIONAL service would have contacted me by phone or letter to warn me first.

He claimed that they had sent me a letter. I stated that if they had honestly sent me a letter, I would have gotten it and the bills to which Sean replied, "I'm not in billing." I obtained the phone number and the name of Sean's supervisor in billing, and left a message for Mike Rasmus. I never spoke with Mike but I spoke with someone else after contacting the headquarters in Atlanta to make a complaint against Cox and their unprofessional service. Someone by the name of Steph or something like that phoned me and claimed that he'd waive the reconnection fee if I paid the 61.00 at the same time, I'd have to pay a total of $95.00 If he was really waiving a reconnection fee, he wouldn't even try to charge me an additional $33 if all I owe is $61.00.

Then, last Tuesday, December 7, 2004 the most incompetent employee of Cox, Eva, phoned me and had the audacity to say that it's "my" responsibility to pay my bill and that I should complain to the post office about not receiving my bills!!! I told the idiot that it's only my responsibility to pay my freakin' bill when I receive my bill! And that it's HER responsibility to have the common sense to put the correct name on my bill so that I can get it!!!! I'm not responsible for what the post office does when its the fault of the negligence of incompetent employees at Cox. I just reviewed

http://www.badbusinessbureau.com/ and found that Cox Communications has ripped off lots of people. Complaints have been filed against Cox from parts of AZ, VA, OK, even Iowa, FL, GA and CA. Something needs to be done about this company to stop them from ripping people off.

Marcy P Click this link to e-mail the above consumer: Email User Consumer

Comment On This

Oh God whatever you do steer clear of AT&T they will place bogus charges on your account and demand you pay them with no proof on their part of why you owe the charges..they tried to make me pay $400 on a closed account I had with Bell South prior to AT&T taking it over..when I refused to pay them any extortion money, they disconnected my 80 year old Mothers phone service without warning leaving her stranded with no way to get help if she fell or became ill..go with Verizon instead..

Comment On This

I have complained about the poor service while being away from home for several years now. I am obviously a patient man. I am not allowed to use my email client to send emails but required to use their poorly designed webmail interface. My complaints only fall on deaf ears.

For the past week now I have not been able to send or reply to an email.

this has lost me a great deal of money in the interum. When I attempt to rectify the problem I either get hung up on or get told "well sir, you must be spamming or sending inappropriate emails." My emails are in response to work or replies to family or friends.

Shame on you Cox. As much as I hate it I think I will swithch to AT&T for all of my services and reduce my bill by $50USD a month and get the TWO! free cell phones as well....

Ciao