Bassett Furniture, Bassett, VA - On January 19, 2004, we ordered a Bassett bedroom set and dining room set from a retailer, Thomas Home Furnishings, in North Carolina. We were told the estimated delivery time would be 6-8 weeks. After 8 weeks, I contacted

Bassett Furniture, Bassett, VA - On January 19, 2004, we ordered a Bassett bedroom set and dining room set from a retailer, Thomas Home Furnishings, in North Carolina. We were told the estimated delivery time would be 6-8 weeks. After 8 weeks, I contacted Thomas Home Furnishings, they contacted Bassett and were told that it would be an additional month.

Furniture / Sales

Bassett Furniture, Bassett, VA

On January 19, 2004, we ordered a Bassett bedroom set and dining room set from a retailer, Thomas Home Furnishings, in North Carolina. We were told the estimated delivery time would be 6-8 weeks. After 8 weeks, I contacted Thomas Home Furnishings, they contacted Bassett and were told that it would be an additional month. After another month, I contacted them again after hearing nothing and was told that it would still be another month.

Finally, in May I was told that the bedroom set was done but not the dining room set. I chose to wait until the full order was complete so that I could have all of it shipped at the same time and reduce my shipping costs. After another 2 months, the dining room set was still not completed. I opted to have the bedroom set delivered. The set was delivered without any hardware to put the bed together. I immediately contacted Thomas Home Furnishings that same day and again they contacted Bassett.

Thomas Home Furnishings then responded to me and told me that they asked for a rush on it but sometimes it still took them a week to get the hardware out! After one week, I still had not received any hardware. In the meantime, 8 months pregnant, my husband and I are sleeping on our mattress on the floor because we've already gotten rid of our old furniture. I called Thomas Home Furnishings yet again. They contacted Bassett and were told that the hardware had still not shipped, that it would be sent in the next couple of days and that hopefully I would receive it within another week.

I e-mailed Bassett's customer service and asked for a response about this situation. I never received a response. Finally fed up with going through a middle-man, I contacted Bassett's corporate office in Bassett, VA and told them that the only acceptable answer to my problem was that the hardware would be shipped overnight mail that day. Finally, the next day, I received the hardware. When my husband went to put the bed together, he found that the holes to put the footboard and sideboard together on 1 side were drilled incorrectly and did not match up. Instead of fighting another losing battle, my husband drilled the correct holes and put the bed together himself.

Now, going on 7 months, I have still not received the dining room set. Three weeks ago when Thomas Home Furnishings contacted Bassett, they were told the dining room set would be done in 1 week. After 1 week, they said 2 weeks. It's now been over 2 weeks and no response. I contacted Bassett directly again and was told that because I ordered through a retailer they would not give me any information directly. As of today, we have no dining room furniture, cannot get our deposit back and have not been given a delivery date.

Lieka D Click this link to e-mail the above consumer: //