Sears, Roebuck & Co., Southlake Mall, Morrow, GA - I would like to bring your attention to a complaint I have about the experience at your department store, located at Southlake Mall - Morrow, Georgia. I hope you are able to resolve this situation.

Sears, Roebuck & Co., Southlake Mall, Morrow, GA - I would like to bring your attention to a complaint I have about the experience at your department store, located at Southlake Mall - Morrow, Georgia. I hope you are able to resolve this situation.

Mr. Alan Lacy, CEO

Sears, Roebuck & Co.

3333 Beverly Road

Hoffman Estates, IL 60192-3322

Dear Mr. Lacy,

I would like to bring your attention to a complaint I have about the experience at your department store, located at Southlake Mall - Morrow, Georgia. I hope you are able to resolve this situation.

On July 29, my refrigerator stopped working. I have the Sears Master Protection Plan. I had to wait 6 days for the 1st Tech to come out only to say he could not determine the problem. I notified Sears and 3 days later a so called Senior Tech came out and said I needed a new compressor and ordered one.

Three more days passed and a Tech that was supposed to be here between 1pm and 5pm came out. It was 7pm when he arrived.

He took a reading on the compressor on the refrigerator and said it was fine. He then proceeded to put the refrigerator back and determined it was the computer module that wasn't working and also ordered a relay. He was here until 9pm. He left and 5 more days passed before the board was delivered and yet another Tech came out. He proceed to put the board in but did not put in the Relay. He said the refrigerator should be working now. Four hours later it was still not working.

Now, mind you, I have missed work on all of these service calls and still no refrigerator. Now, I had ordered a gasket and was told by the Executive Offices, that they new that wouldn't fix the refrigerator, but let the Tech put it on anyway. Yet another Tech came out and put on the gasket and of course, the

refrigerator still doesn't work!!! Now, they want me to start all over again and order yet another compressor and take more time off from work for them to put it in which they should have done the first time! I am now looking at a month without a refrigerator! Can you go that long without a refrigerator?

They say, "You can rent one and be reimbursed".

Well, I personally don't have the money to rent one and I don't have anywhere to put one if I did and how long would it be before I got reimbursed? I still haven't seen the $250 for spoilage that was promised me. I am completely fed up with Sears. Their Customer Service stinks!! What ever happened to "Satisfaction Guaranteed or your money back?"

Gale T Click this link to e-mail the above consumer: //