Mayflower / United Van Lines - The following is a copy of a letter I sent last night to Customer Service at Mayflower Van Lines, Unigroup Worldwide. Today is Sunday, August 29th, 5 days AFTER the END of the "Guaranteed" delivery date in our contract with

Mayflower / United Van Lines - The following is a copy of a letter I sent last night to Customer Service at Mayflower Van Lines, Unigroup Worldwide. Today is Sunday, August 29th, 5 days AFTER the END of the "Guaranteed" delivery date in our contract with Mayflower Moving and Van, Sierra Moving, North Las Vegas, Nevada,and we still have not heard from Mayflower or received our household goods.

Mayflower/United Van Lines

The following is a copy of a letter I sent last night to Customer Service at Mayflower Van Lines, Unigroup Worldwide. Today is Sunday, August 29th, 5 days AFTER the END of the "Guaranteed" delivery date in our contract with Mayflower Moving and Van, Sierra Moving, North Las Vegas, Nevada,and we still have not heard from Mayflower or received our household goods. The earliest we can expect delivery would be September 2nd, IF there are no further delays, and IF the driver can unload two other deliveries in Oregon before driving to Coeur d' Alene, Idaho.

Using United Van Lines Delivery Tracking program, we were able to find our household goods are sitting in a van somewhere in Las Vegas Nevada, but we have yet to, hear a single word from Mayflower/United/Unigroup Worldwide giving us an expected arrival date in Coeur d' Alene, Idaho; in fact, the only way we have derived ANY information regarding our shipment has been by calling Mayflower/United and going through the "press x" routine, and you all know how frustrating that can be. Anyway:

Hello, Jennifer B

Ref: Mayflower Load Nr. 1863-321-4

I wish I were writing you under different circumstances, but I'm afraid this is one of "those" letters.

A retired USAF Colonel, my wife, family, and I have been moved all over the world by a variety of USAF Contract movers -- and this move to Coleur d' Alene, Idaho is the worst move we have ever suffered.

On or about August 1, 2004, we contracted with Sierra Movers/Mayflower, Las Vegas, Nevada for shipment of our household goods from Summerlin, Las Vegas, Nevada to Coeur d' Alene, Idaho. Contract packing date was August 13th, Load date August 16th, Delivery date August 22nd-24th. We were promised boxes and tape by "Berna" at Sierra but they never appeared, so I had to drive 21 miles to Sierra Moving in North Las Vegas to get them.

Packing was fine - in fact, excellent - but during packing we learned our shipment would not go onto the delivery van but would first go into storage until another van was available. We didn't like our goods being handled and moved twice, but accepted that as necessary because of "scheduling" problems.

On August 16th, I called Sierra and talked with "Berna," who told me our load wouldn't be picked up until August 23rd; the driver, Daniel Lipich, being in Tucson would pick up our load with two other loads to be delivered first to Oregon. A delay was past promised (GUARANTEED?) delivery date, but so be it. Nothing Berna had told us in the previous week had been as promised, and she had failed to contact us regarding any of the changes. The way we finally got the packers to show up was by calling "Steve" at Sierra Dispatch, Berna not answering calls to her desk.

On August 23rd, I called 1-800-927-3345 and spoke with Kim, learning (1) our shipment would not load until August 28th, and (2) that the driver was Joseph Moss, not Daniel Lipich. We had still not heard a single word from Berna at Sierra in Las Vegas and had no idea when and IF our shipment would arrive.

After a week of staying with Col. and Mrs. Cothern (an old flying buddy), and trusting the "Guaranteed" delivery date given by Berna at Sierra, we bought a new bed, some pots and pans, night stands, small table and chairs, and lamps and moved into our new home, leaving our Golden Retriever in a local kennel for what we thought would be "a few days."

On, I think, August 25th I called Lorelei at 800-927-3345 (Ext.3679) in your Customer Service Department and tried to find out where our household goods were, when they would be shipped, and when we could expect to receive them (we had still not heard a single word from airhead Berna in Las Vegas). Lorelei was very friendly, nice, pleasant, but unable to add much to what information we already had.

She did, however, offer to reimburse $200.00 for the more than $800 we have spent on minimal furnishings, not to mention $120.00 for boarding fees for our Golden Retriever. She did, additionally, promise to call us TODAY and up-date us. It is now 8:00 PM PST, August 28th, and we have heard nothing from Berna OR Lorelei. We try to make do with minimal creature comforts, communicate with cell telephone and this laptop computer, but STILL have no idea when we can resume our lives. So there's nothing I can or will ever say to recommend Mayflower Moving and Van Lines or UNITED Van Lines to anyone we know or ever expect to know.

Based on our current experience, Mayflower/United Van Lines has to have THE worst employees and worst Customer Service of any Moving and Van Lines in the entire world. Once, long ago, Mayflower was one of the best, if not THE best in the business, and we felt comfortable having Mayflower move us to our many assignments. But having had two very bad experiences with Mayflower in the past six months, I can only tell you and the Secretary of the Air Force that your company and its employees are neither to be trusted nor employed. My grandson planned to use Mayflower in October for a move to Pensacola, Florida; I have helped him select a more reliable alternative.

John A. S

Col., USAF (Ret)

Coeur d'Alene, ID 83815

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