Planet Hyundai, Las Vegas - Auto Dealership

Planet Hyundai, Las Vegas - Auto Dealership

Planet Hyundai, Las Vegas - Auto Dealership

Planet Hyundai, Las Vegas

I had heard of the new management at Planet Hyundai, and that was the reason I went there. I thought they must have changed for the better. On the surface, it looks as if they have. I thought my sales guy was great - until he screwed me over. After taking me on a test drive in one car, and getting me to sign the agreement, he switched the car with another one that had less features and a major electrical problem - none of this I knew about until after he was long gone and I was waiting for my car to be pulled around.

And when I complained about it, he would not even talk to me anymore, he stuck his arrogant sales manager on me and just sat there quietly while the guy berated me and my family. By the end of the mess, he would not even look me in the eye - the same guy who was acting like my best friend just a couple hours before. I have NEVER been treated so poorly by any business -and this was just last month. The car they gave me was defective, and they knew about it before they gave it to me. Yet, they passed it off on me and then said I would have to take it to the service office since it was under warranty now that I signed the contract. it took over a month, hours at the lot, dozens of phone calls, and finally a lengthy email to get it fixed. This company is currently boasting of new management and exceptional service, but this company has not changed. They still have an unsatisfactory rating with the Better Business Bureau. For the management to employ a person like this sales manager for the purpose of intimidating customers once they complain in any way - that is just wrong. Not only will I never purchase a car from this dealer again, I will never purchase a Hyundai, because a corporation who knowingly allows people like this to represent their brand is not worthy of my business. I am not saying that everyone at Planet Hyundai is bad, but I am informing others of my bad experience so at the very least they have an idea of what they may be getting themselves into. &#160 Click this link to e-mail the above consumer: //

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I had a similar experience. The thermostat stuck, engine overheated and it needed a new engine. Hyundai dealer in Ca. where it was towed to told me I was not the original owner so they could not honor the warranty. Planet Hyundai not only re-sold me a vehicle as new but admit they do it all the time. Nevada law allows them to re-sell vehicles with as much as 2,500 miles as "New". Planet tried selling me another car but when I couldn't get financing they stopped returning my calls as well.Hyundai corporate told me their policy is any car with more than 500 miles cannot be sold as new, so even though they aren't violating Nevada's failed law they are violating corporate policy. I have driven Hyundai's since 1984 but I too am ending my association with Hyundai. Especially Planet Hyundai and there unethical sales practices.