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From: Message Author (no email address available)
Date: Wednesday, 25-Aug-04 00:00:00 CDT

Business Info

Kingston - I ordered two 256 meg SD cards from in June before a trip, when they had a rebate offer. I printed the rebate form out, and when the stuff arrived, I carefully cut out the UPC codes and sent the whole thing in along with my receipt. Foolishly, I didn't keep copies

Business name: Kingston

Website: http://shop.kingston.com

Problem: Kingston won't honor its rebates and won't give a good explanation why I ordered two 256 meg SD cards from in June before a trip, when they had a rebate offer. I printed the rebate form out, and when the stuff arrived, I carefully cut out the UPC codes and sent the whole thing in along with my receipt. Foolishly, I didn't keep copies. So a month or two later, I get a postcard telling me that the UPC symbol I submitted was "not valid for this promotion". I called them, only to be told by the nice lady on the other end that since I hadn't kept copies, she could do nothing for me.

Of course, she didn't have the copies either, or any documentation on the problem other than what had been entered in her database. I'm frustrated, because I placed the order on their site and downloaded the rebate from their site. It's hard to understand what could have gone wrong, and I feel like they aren't operating in good faith with their rebate offers.

It's not really worth my time wrangling with them over a lousy $20 or so -- it's the principle of the thing. (Yes, I know everyone says that.) Kingston's email address is Email User You may share this message with them, and I'd love to get my rebate! Thank you for your help.

Katherine F

Katherine F

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