Verizon DSL - hard to cancel DSL

Verizon DSL - hard to cancel DSL

Verizon made it hard to cancel DSL and is generally going to hell

DIFFICULTY CANCELLING VERIZON DSL My local Verizon office, where I signed up for Verizon DSL, could not cancel it for me. I was referred to a number out-of-state, and told to call it early in the morning to next day, due to the time difference. This is the number I was given: NUMBER TO CANCEL VERIZON DSL:

1-800-567-6789 (Don't know if this covers the whole country) I went to the Verizon website and absolutely could not find any way to cancel there. I even did a keyword search and there was nothing under the word cancel. Shame on them. Verizon is a bad company. They do a lot of things that embarrass even their own employees. You can see this on the webpage "To Hell with Verizon DSL" http://www.scottmanning.com/journal/000494.php Do you have something to say to the CEO of Verizon?

He is:

To: Ivan Seidenberg

Chairman & CEO

Verizon Communications

1095 Avenue of the Americas, 36th Floor

New York, NY 10036

Phone: (212) 395-2121

Fax: (212) 921-2971 All info here IS current as of August 2004 If you want to see Verizon's last quarterly report, try: http://www.edgaronline.com/bin/edgardoc/finSys_main.asp?dcn=0001193125-04-134114&nad=

If this link doesn't work find Verizon's company profile on Yahoo Financial and find the quarterly

report there. You can find the names of their board of directors and some other corporate officers by

looking in the report. The following e-mail address for the company is given by Yahoo Financial. It is probably for investors or

something, although I don't know. Email User

If you want the mailing address for a CEO of a corporation, so far I have had the best luck online by

going to Yahoo Financial and looking up company profiles. Offline, calling a reference librarian is

your best bet. HOW DIFFICULT IS IT TO ANSWER A PHONE POLITELY AND NORMALLY?

When I called my local Verizon office the phone wasn't anwered normally. Instead of being able to speak, I was asked for my name and phone number. Very 1984. In recent years, the national Verizon office has forced all the regional phone companies it owns to switch over to a much more inconvenient voice mail system.

Their ringing didn't even work right, i.e., somehow it rang too many times before the voicemail came on and people were hanging up before that. It took way too much to get them to fix it, all the while protesting that nothing could be wrong. I would concur with the Verizon employees that wrote in here. Yeah, and I hate that slogan they make you listen to when you are calling directory assistance, "Making Progress Everyday" As a wise man once said, when you are on edge of an abyss, progress is defined as a step backward. From what I can see, this Ivan Seidenberg guy and his cronies have to go. Break up Verizon like they did to Ma Bell in the eighties and bring back local phone companies. They did it before. Years ago, you used to be able to get local directory assistance number for free. The operator picked up the phone right away and was polite and professional. Long distance information operators were in the city you were inquiring about. They were much more accurate and helpful than they are now. Almost all the phone company employees where I live were gracious, professional and competent. They took pride in their work. I'm not that old, I was born in the sixties. In general, phones and phone companies are going to hell. I use phones with bells, the old-fashioned

ones. I used to have one where you could adjust the ring volume or turn it off. The latest phone like this

doesn't have that option. I used to have answering machines where you could tape the outgoing and/or

ingoing messages and not lose them when there was a power outage. It was never that big a deal replacing the tapes. I could adjust the number of rings from 0-10 or more. I used to be able to turn off both the ringing on the phone and all noise from the answering machine if I wished to but still have the phone free to make outgoing calls. I can't do that now.

I even drilled a hole in the back of a dresser drawer for the cords and placed my answering machine there so I wouldn't hear the click when it went on. That was in the 1980's. I feel annoyed and at a loss from changes since then. I think people are also much ruder and more scattered from dealing with all the incursions and complications of modern technology. I feel that's it's a shame. Arrogant male corporate heads and technology-obsessed nerds seem to be driving society. Right off a cliff. IF ANYONE KNOWS WHERE TO BUY AN OLD-FASHIONED PHONE THAT RINGS WHERE YOU CAN TURN THE RING OFF OR TURN IT UP AND DOWN, PLEASE E-MAIL ME. SIMILARLY, IF YOU KNOW WHERE I COULD GET A NON-DIGITAL ANSWERING MACHINE WITH A TAPE FOR THE OUTGOING MESSAGE, PLEASE E-MAIL ME.

THANK YOU. BlueWorld Click this link to e-mail the above consumer: //

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866-270-8378 is the magic number!! 2 min to cancel after hours upon hours of trying to cancel with the gneral customer service number!!! argh!! thank you so much for supplying that number. They were rude to me, but I got the job done FINALLY!!!! I will never sign up for verizon dsl again. All this just because I had to move (to a location that already had internet so I could not even transfer my service)... shouldn't be that hard

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I couldn't agree with you more. We had much better control over things back then. Now I'm looking to confirm that phone no. to cancel DSL is still good. I just called & there's an outgoing message saying there is no one there, please call back during business hours. THEN, they fail to say What their business hours are! I now suspect it has become a dead end number. No answer, no assistance, no nothing. I'm guessing this is a common problem since God only knows how many phone numbers the phone company will send you to on a ruse. It is knasty & ugly & the FCC, FTC & US Supreme Court should hear of it.

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I can confirm that the 866-270-8378 is the number to call to cancel DSL service. It took my no more than ten minutes with one transfer. Thanks for posting this information. Other Verizon numbers are the gates to cancellation hell! -- Carl

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Cant believe how hard it could be to cancel my service. So much so I moved away from the state where the phone line is located over a month ago and still havent been able to get slimebag Verizon to cancel. The phone line has been active in the empty house, but now its sold and this service really has to go. Heres a copy of my chat with a say-nothing, do-nothing rep:

Chat Subject: Payment Arrangement / Final Bill Inquiry

A Verizon Service Representative will be with you shortly. To help us handle your request in a timely manner, please have your customer account number ready if available. Thank you. (20:05:35)

20:17:43 Estimated wait time is approximately 14 m: 18 s. We apologize for the delay. You are next in the line. A representative will be with you shortly.

Agent Carla has joined. (20:17:53)

Carla : Chat ID for this session is xxxxx. (20:17:53)

Carla(20:17:53): Welcome to Verizons chat service. You have reached the Financial Services Department.

My name is Carla. I will be happy to assist you today.

To protect the privacy of your account, please provide me with one of the following:

1. Verizon account number

2. Amount of your last payment (to the nearest dollar)

3. Exact amount of last paid bill

4. Can Be Reached Number listed on the account

Deanna(20:18:53): Hello! The can be reached numbers are xxx-xx-xxxxx or xxxxxxx. The service telephone number is xxxxxx(cant remember the 3 digit code). Ive moved away from PA and my house was sold and all utilities transferred to my relocation company today. I will be living outside the Verizon service area, in xxxxx. It is very difficult to find a contact to cancel service. Im not sure why that is, but I no longer need phone service in this zip code so I need some help, thanks.

Carla(20:20:38): Ms. xxxxx, I apologize for any inconvenience this may have caused you. Both numbers your provided for your can be reached number is different from whats listed on your account.

Carla(20:20:49): To locate your account number online, sign into your account. Under My Verizon click on My Bill. Once there, go to the bottom of the bill to Billing Address. Click on the plus sign and it will display your account number.

Carla(20:21:04): I can secure your account by the amount of your last payment to the nearest dollar. May I have that amount?

Deanna xxxxxx(20:21:11): Last bill paid was $195.67 and there is a credit of $35.17 currently due on the account

Carla(20:22:32): Thank you for securing your account. Your account number is xxxxxxxxxxx. Can you please verify your billing address including your zip code?

Deanna xxxxxx(20:22:50): xxxxxxxxxx, xxxxxxx PA 1xxxxx

Carla(20:23:10): Thank you. Ms. xxxxx, may I take a moment of your time to update your account information? Please provide your cell phone number to update your contact information.

Deanna xxxx(20:23:45): My cell number is still xxxxxxx. The new address you can use to mail the refund is xxxxxxxxxxx.

Carla(20:24:00): Thank you. Please allow me a few moments to access your account information.

Deanna xxxx(20:24:22): After 1/30, my permanent mailing address will be xxxxxxxx.

Carla(20:25:52): Thank you for your patience and recent payment of $195.67 on 12/23/08. Your account balance is $0.00 with a credit in the amount of $35.17. I am sorry to hear that you are canceling your account. Unfortunately, we are unable to assist you with this request through chat or email. You will need to contact our Orders Department directly at 1-800-660-2215. A representative will be able to assist you.

Carla(20:26:23): Ms. xxxxx, it has been a pleasure assisting you. Do you have any more questions for me today?

Carla(20:28:18): I have not heard from you in a few moments. Would you like to continue this chat session?

Deanna xxxxxx(20:28:34): Glad you found it a pleasure. I don�¢ï¿½ï¿½t understand why it was so easy to take my money, but it�¢ï¿½ï¿½s been so hard to cancel the service. Verizon service in this regard has been lousy. The customer service line you gave me is closed, and they are sending me online.???

Deanna xxxxx(20:29:16): Please tell me where online I can cancel then? Already tried that and ended up with you.

Carla(20:30:41): I apologize for any inconvenience this may have caused you. The Billing office hours are Monday-Friday 8:00am until 6:00pm. This is the Customer Financial Service department responsible for account balance and due date. May I assist you with anything else today.

Deanna xxxx(20:30:58): Is there chat available with Account Management?

Deanna xxxx(20:31:09): Can I send an email to have my account canceled?

Deanna xxxx(20:31:22): Can I leave VM somewhere to have my account canceled?

Deanna xxxx(20:31:33): How, oh how do I get my account canceled?

Deanna xxxx(20:31:52): Maybe call my congressman or the telecommunications commission?

Carla(20:32:07): Chat service is for account balance, due date, repairs, or technical support. All others will need to contact the correct department regarding your concern.

Deanna xxxx(20:32:28): Can you give me a direct number for a manager that I can call and leave VM please?

Deanna xxxx(20:33:40): I work 12 hours each day and cant make a phone call then

Carla(20:34:02): You will need to contact our Billing department during business hours and a representative will be better able to assist you with your concern.

Verizon is aware of the high call volume and working diligently on resolving the issue soon. I apologize Im unable to provide you with my supervisors number. However, I can check to see if a supervisor is available for chat at this time.

Deanna xxxx(20:34:32): Didnt ask for your supervisor, just someone who can help me - you havent done anything wrong.

Carla(20:36:27): I apologize for any inconvenience this may cause you. There is not a supervisor available at this time for a chat. You may chat back with us later to see if a supervisor is available for a chat. I apologize, cancellations are done through the Orders department.

Carla(20:36:47): What other questions can I help you with today?

Deanna xxxx(20:37:07): I moved out of this house on xxxxxx, and am still trying to cancel this service. This is past ridiculous! And noone can even take a message?

Deanna xxxx(20:37:37): Im going to put this chat on a blog. Noone will believe it.

Carla(20:38:32): I apologize for the delay you have experienced in trying to reach our offices. You will need to contact our Orders department during business hours. Thank you for using Verizons chat service and making Verizon your company of choice. I am happy to have assisted you today. When you close the chat, there will be a brief survey. Please feel free to complete this survey, as we would love to hear your feedback. If you have any additional questions, please do not hesitate to contact us again.

Your session is now closed.

Thank you,have a nice day. Please select Exit to close this window.

Print Copy to Clipboard Live Chat TranscriptIt was a pleasure to assist you. Your chat session has ended. Thank You.

Comment On This

Try this number to cancel DSL: 866-270-8378

This is a number that's given to customers who are freaking out in frustration. The operator was expecting me to be upset. I tried a new tactic - I refused to give a reason, just kept repeating, "I want to cancel DSL". She tried politely at least 6 time to get me to give a reason, but it was clear that this was to try to keep me as a customer and even sell me new services.

I had considered Verizon FIOS, no way in hell I will EVER sign onto ANY Verizon services after the runaround I got. The first person took all of my information, taking a good 10 minutes, then informed me he could not cancel DSL but would have to "transfer me the right people". After another 10 min. wait, I tried calling back, got caught in phone menu hell and ended up talking to a tech in Pennsylvania, supposedly. He refused to say what office. He said he would transfer me - I could hear other people laughing in the background just before he "transferred" me.

This loser sent me to a customer service person in Virginia who turned out to be excellent and who gave me the number at the beginning of the post.

Hope you're reading this, Verizon. You remind me of cable companies BEFORE satellite TV came out. News flash: you have competitors!

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I have literally been trying to cancel Verizon DSL for one weeks on average 5-7 hours a day. This has been the biggest joke and because of this I will not continue using Verizon. I am placed on hold for an average of 20-40 minutes before I get disconnected. I usually get transfered to 2-3 different numbers each time. although they have FIOS, it is totally not worth it. How can a company as big as them get away with this?

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Just wanted you to know that I transfered my phone service to get away from VErizon DSL after trying unsucessfully to cancel it but have since received an email stating they have set up a new dedicated data line for the Verizon DSL I am not using. It never ends. I am sending a letter to the CEO. Maybe that will work.

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Verizon is the worst.I ordered service yesterday and when I told my friend she said the dsl service is deplorable.So I quickly called to cancel I was placed on hold for 48 minutes.Mind you I was on my cell phone.I tried to do it online and was unable to if anyone knows how I can cancel once and for all please let me know much appreciated Patty

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FAX

To: Ivan Seidenberg From: Nolan A. Kingston

Fax: (212) 921-2971 Pages: 2

Phone: (212) 395-2121 Date: 1.29.2008

Re: Hard to Cancel Verizon DSL

A/N: 01 1769 1196381110 03

Phone No.: (661) 942-4626 CC: Time Warner Cable

Quarterly Newsletter Recipients

X Urgent

For Review

Please Comment

Please Reply

Please Recycle

Comments:

Dear Mr. Seidenberg:

I am writing to you to express to you why I am cancelling all my services with Verizon. First, I feel that it is important to understand why I was elated to do business with GTE before it became Verizon so that this matter can be placed in proper perspective.

When Pacific Bell was in business, their attitude became �You need our business, and if you want telephone service, you have to use us. We don�t need you.� Well, I trashed them and found another local telephone service that served my needs just fine. Pacific Bell has since merged with Southern Bell to become SBC which inherited the same attitude and has since merged for their survival with AT&T as you well know. Verizon has somehow acquired this same attitude, and it is time that I join Time Warner for their Cable TV Service, High Speed Internet Service, Local Telephone Service and Unlimited Long Distance Services with all that Verizon has to offer and a lot more for much less money per month. Furthermore, after doing business with Verizon since before they became Verizon and having been a customer in good standing all these years, I am surprised for much fewer products and services, Verizon required a credit check and a deposit. Time Warner acts like they want my business, and, therefore, I am giving them my business.

I found a link that describes my problem very well at this time: http://www.complaints.com/directory/2004/august/12/9.htm . Because of the poor customer service and the arrogance of Verizon as a company, I terminated my High Speed Internet Service online before I went out of town on January 15, 2008 because I could not get through the 1-800-483-4000 and 1-800-483-1000 numbers to properly close this service. Finally, I reminded Verizon by email after I received my phone bill for $266.07 dated January 16, 2008 to prorate my Internet charges effective January 19 when it should have been January 15 when I made every attempt both online and by phone to cancel the service.

Today I received a response to that email as follows:

RE: Verizon.com Consumer email response [#18030480]

From: customersupport AT verizon.com

Sent: Tue 1/29/08 8:23 PM

To: nolankingston AT worldcitizenssitministries.com

Dear K. Nolan,

Thank you for contacting the Verizon eCenter. I have received your email dated January 28, 2008 regarding your Verizon High Speed Internet account. My name is Krista.

Our records indicate that your High Speed Internet account is still active.

We have a team of specialists who can assist you with your request. Please contact Verizon directly at (800) 567-6789. A representative will be happy to assist you.

We apologize for any inconvenience and look forward to resolving your request. If you have any additional questions, please let us know.

Thank you for using Verizon. We appreciate your business.

Sincerely,

Krista

Verizon eCenter

We've made managing your account easy. To pay your bill, ask for repair, and order new products and services, simply register on verizon.com today, at: http://www.verizon.com/enrollmyhome

-----

I called 1-800-567-6789 today at 3:00 PM and was on hold until 3:48 PM. When I finally got connected the person on the other line and I got disconnected somehow, and I called again to get busy signals, circular option messages, and messages that Verizon was closed. I am not going to pay for service I did everything in my power to cancel. Because my High Speed Internet service was officially terminated by me on January 15, I would like you assist me in making the termination of my account possible without further charges. I want to also close all my telephone service with Verizon effective January 31, 2008 without further complications.

If you have any questions, concerns, or comments, please feel free to call me at (661) 942-4626 before January 31 (when I�ll have a new phone number with Time Warner Cable) or email me at NolanKingston AT WorldCitizensSITMinistries.com or write me at the following address:

Nolan A. Kingston

44064 Beech Avenue, Unit 3

Lancaster, CA 93534

Thank you.

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Sadly this continues. I did not order Verizon DSL, but have Verizon phone service. I received a packet in the mail "welcoming" me to Verizon DSL, and a new charge of $45 on my phone bill!!! I have tried for two weeks to "cancel" the service I never ordered...have spent hours on the phone and on the web trying to find how to cancel this. Forget the phone number listed...it is useless. I may have to cancel my phone service just to get rid of this!!!