Simmons Emerald Pillow Top Back Support Plus mattress - purchased in June, 1999 - less than 4 years later we couldn't sleep on it because it had formed deep pitted grooves and offered no back support whatsoever - Simmons warranty claim denied

Posted on Sunday, April 4th, 2004 at 12:00am CST by 2b7d76fa

Company: Simmons Emerald Pillow Top Back Support Plus mattress - purchased in June, 1999 - less than 4 years later we couldn't sleep on it because it had formed deep pitted grooves and offered no back support whatsoever - Simmons warranty claim denied

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Simmons Emerald Pillow Top Back Support Plus mattress - purchased in June, 1999 - less than 4 years later we couldn't sleep on it because it had formed deep pitted grooves and offered no back support whatsoever - Simmons warranty claim denied

Simmons Warranty Denied

We bought a Simmons Emerald Pillow Top Back Support Plus mattress in June of 1999 on sale for over $1600.00 from Mattress Warehouse and less than 4 years later we couldn't sleep on it because it had formed deep pitted grooves and offered no back support whatsoever.

We bought this mattress because of back problems that my wife and I both have and would wake in the morning with our backs aching terribly. After an inspection, they agreed to replace this with a Dewitt Pillowtop because they no longer made the model we had and they stated that this was a comparable model. Less than 1 year later this mattress is in worse shape than the original and Mattress Warehouse has gone out of business.

We called Simmons Customer Service and they had someone come out to inspect it and the Inspector said he weas concerned that although there was only a 1" depression on each side (with no weight on the mattress), there was a 11/2" drop from the middle to each side, like a roof as he explained it to us.

Well, Simmons denied our claim and said this was normal wear. If we can't get treated fairly by Simmons, we are going to do what Heather B. Standard did and put up a website warning others not to purchase from Simmons and tell them of our experience and unfair treatment.

Tom & Joyce O

Cleveland Ohio

snookatnight

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