Storesonline - they not tell you that their number is not toll free

Storesonline - they not tell you that their number is not toll free

December 19, 2006 - Business Reply: StoresOnline is committed to customer satisfaction and is constantly improving its products and services. StoresOnline is eager to satisfy its customers by fixing problems and overcoming misunderstandings.

If StoresOnline has problems with its software or its services, then a detailed complaint about what is wrong is necessary for StoresOnline to remedy the situation. General postings made about StoresOnline’s products or services are often unclear as to what consumers want StoresOnline to do. StoresOnline’s products are constantly improved when customers identify specific glitches in the software or shortfalls in its services. Indeed, the latest version of StoresOnline software, introduced earlier this year, is a result of detailed and clear feedback from StoresOnline customers.

We urge you to contact StoresOnline and identify your concerns. Please provide your full name, address, telephone number, and StoresOnline product license numbers. StoresOnline will respond to your email and will find a resolution to your questions and concerns.

Other useful information about StoresOnline can be found at its website at www.storesonline.com. StoresOnline provides small business owners and entrepreneurs with eServices to help their customers successfully market their products and services. Whether a company wants to extend an existing business to the Internet, or launch the next big idea, StoresOnline's eServices are there to help each step of the way. From education, to training, to eCommerce-enabled websites, StoresOnline seeks to be the best in the business. StoresOnline's software platform has continuously developed over the past decade, evolving to fit the needs of the dynamic, global economy. Today, the development platform (StoresOnline Pro) sets the precedent as small business owners and entrepreneurs offer their products and services to the world.

You should not only consider what StoresOnline is claiming about its commitment to customer satisfaction. Consider the recent report written by Ed Magedson, founder of RipoffReport.com, detailed below. Please visit www.ripoffreport.com to confirm this report. Through exhaustive research in conjunction with RipOffReport, StoresOnline found that only 12% of complaints filed on that website were true StoresOnline customers.

In that report Ed Magedson - Founder, Rip-off Report, stated: “Rip-off Report discovered disgruntled ex-employees, competitors and persons who have taken a "short position" in StoresOnline Stock have tried to victimize StoresOnline repeatedly. Actually, Rip-Off Report's investigation reveals that many of the complainants are not StoresOnline's customers at all, but some of the aforementioned miscreants instigated others to file complaints without even first contacting StoresOnline customer service.

…

Rip-Off Report's investigation of StoresOnline shows that StoresOnline is fulfilling its commitment to provide excellent customer service.” StoresOnline has researched this consumer’s complaint and cannot determine if this is an actual StoresOnline customer.

Sincerely, Customer Service

April 29, 2004 - Consumer Message:

problems with storesonline

Yes, I to was taken in with Storeonline, you go to their meetings and you are promised the world. My husband and bought into them and was promised that if we had any problems at all, we would only have to contact them and they would walk you through any problems that you have.

This is not true. Not only do they not tell you that their number is not toll free and that you will be on hold long distance for at least 20 min. or that you will be told that you are having a computer problem that they can't help you with, even though your computer is brand new 2 weeks old.

They can't understand why you can not chat live with them, or why you can't e-mail them. they just do not have any answers to any questions. Well even though we can not help you be sure your payment is on time. I now know that there is more people out there with the same problems I am in hope that maybe someone

knows how to get all our money back that we spent with them.

Also they stated that if you do not have your web site up and running in 1 year that they will take it back, but they said that you bought all 3 of these and they are yours, how can this be? If they are mine and I can leave them in a will, how can they take them back? I really need help in finding out what is the right way to deal with this complaint. Thank you for allowing me to write this please publish this. People need to know what they are getting into before they take a step into the wrong direction.

Thanks Again

Evelyn H

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