AT&T Wireless - I don

AT&T Wireless - I don’t have the time every month to call AT&T Wireless to resolve billing issues that are clearly AT&T Wireless’ fault

AT&T Wireless

The following is a complaint I filed with AT&T wireless. They still haven't responded. Jeremiah I

Colorado Springs, CO 80918

April 29, 2004

Dear AT & T Wireless

cc. Better Business Bureau,

I sent this letter a couple of weeks ago an received no response.

This letter is in reference to the poor customer service I have received from AT&T Wireless in regards to billing issues. My account number is 909562ss. I have a shared plan with my wife, Julie, which includes 500 anytime minutes per month, 1000 mobile-to-mobile minutes per month, and unlimited night and weekend minutes. As I have examined my bill over the last couple of months I discovered that I have been over-billed by AT&T wireless.

I called the customer service line three times on 03/10/04 and talked with a total of six people. One manager, who identified himself as Richard, hung-up on me and would not listen to me (great customer service). None of the people I spoke with would look into my billing issues which I will explain below. They all stated that the computerized billing system did not make any errors.

If you look at my invoice dated 02/27/04 you will see the total bill was for $99.51. I was charged an additional $24.85 for a supposed 71 additional minutes. The bill is very confusing and deceiving in that it doesn’t itemize the charges in the ‘Total’ column along the right-hand side, but just gives a .00. I was told AT&T had to do this on a shared plan. However, if the computer can put .00 in the column the computer should be able to input another number.

I went through my bill and itemized the calls and minutes used myself. I discovered the reason why AT&T doesn’t itemize is so they can charge the customer extra without he or she knowing it. After going thru my bill and subtracting the minutes for shared mobile to mobile, nights and weekends I came to a total of 457 anytime minutes used, which is 63 minutes under the contracted 500 minutes. Furthermore, my invoice dated 01/27/04 show additional minutes of 30 and additional charge of 10.50. I asked for an itemized bill to be sent to me. A bill was sent to me . The bill only showed 287 any time minutes used after subtracting the nights and weekends.

I believe these billing procedures are intentional and bring into question the integrity of AT&T Wireless. Additionally, I was treated with great disrespect by representatives of AT&T Wireless. I spent a great deal of my day trying to resolve this issue. My time is money! These billing procedures are against the law. AT&T Wireless has breached the contract by dishonest business practices. I will not give my business to a dishonest company. I have contacted an attorney for legal advisement and representation. Furthermore, I am issuing a fraud complaint with the Colorado Attorney General’s Office of Consumer affairs.

I would like to be compensated for the time I had to use ( 4 hours at $50.00 comes to $200) as well as be reimbursed for all the overcharges I have had on my bill since we opened the account with AT&T Wireless. The above show an overcharge of at least $35.35. I am reviewing my bills to see what other overcharges there might be. If I am not compensated and reimbursed I will terminated my contract due to AT &T Wireless breaking the law and breaching the contract.

I don’t have the time every month to call AT&T Wireless to resolve billing issues that are clearly AT&T Wireless’ fault. If AT&T Wireless attempts to send collection agencies after me and ruin my perfect credit I will seek a civil suit against AT&T.

Sincerely,

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