Ancestry.com -- cancel free trial deception

Ancestry.com -- cancel free trial deception

Ancestry.com -- cancel free trial deception

I had a 14 day free trial of Ancestry.com The policy listed on the web page for free trials (currently for 7 day free trials) is

~~~

You may cancel your reserved subscription at any time during the trial period by calling 1-(800) 262-3787 (press prompt #4) between the hours of 8 AM and 5 PM, Monday-Friday, Mountain Time. More Details For our customers outside of the United States, you may cancel your reserved subscription at any time during the free trial period by calling +1 (801) 705-7620, between 02:00 and 13:00 GMT, Monday - Friday. If you prefer to send an e-mail, contact us at

Email User and provide the following

information:

• Given name and surname

• Username

• Subscription type (e.g. free trial)

• E-mail address used when subscribing

• Telephone number including country code

• Country

After processing your request, we will send a confirmation. ~~~~

My interpretation of this was -- I could send an email to

Email User , which I did April 27, the

end of the 14 day free trial

I got a message Wednesday morning that U.S. customers could not cancel

using the email

and could not call until 8 AM

they charged my credit card for one month's service Wednesday

I called April 29, and said there would be a $50 cancellation fee, plus

$29.95 monthly fee

After much argument, got them to waive the $50, but they would not budge on

the $29.95 -- because they claimed the agreement (fine print...) stipulated

their policy

~~~~

(this is what I found today, though my trial period was 14 days) fine print.... at the end of about 3 screens worth of details note that there is a "must" in the first sentence for the call, but also a

"must" in the second sentence for international customers

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Cancellations during the 7 days must be made by calling us at

1-800-262-3787 and providing the same information that you provided when

you subscribed. International customers must call 1-801-705-7620 during

business hours or send an e-mail to

Email User and provide the following

information: Given name and surname

Username

Subscription type (UK/Ireland collection, etc.)

E-mail address used when subscribing

Phone number including country code

Country ~~~~ My contention is that the very existence of an email address of Email User

implies that it can be used by anybody -- if they wanted to be perfectly clear that (against common sense today by Internet consumers!) that U.S. customers could NOT cancel by using that email, they should have had a separate sentence to that effect. Sherman H

Columbus, Ohio

Sherman D. H

Click this link to e-mail the consumer that posted the above message: //