Tim Hortons #982, Walkterton, Ontario, Canada - told Tim Horton's no longer gives out cups of water

Tim Hortons #982, Walkterton, Ontario, Canada - told Tim Horton's no longer gives out cups of water

Tim Hortons #982 Walkerton, Ontario

I have a complaint regarding the consistency of policy at Tom Horton's stores.

I am a black coffee drinker and have been ordering my coffee with ice to cool it down enough to drink for years now

. Tim Horton's have now taken away that option by taking away the ice!

I initially tried to have the server cool my coffee with a little water, however this was not a good fix ,as I found my coffee either too hot or in most cases received a coffee so cold and watered down that it barely tasted like coffee.

I tried another approach by ordering a cup of water on the side and cooling the coffee down myself. This "fix" was working out well for me, although a little inconvenient, as I had to pull over in order to safely perform this ritual, at least I could get a coffee that wasn't going to burn my lips off.

This all changed for me on Saturday April 24th at 7:00 am. Whilst ordering my morning coffee (which I have done for several years now) I was told that "Tim Horton's no longer gives out cups of water"

I was at the very least, not pleased and was FORCED to buy a bottled water for the soul purpose of using an ounce of it to cool my coffee.

Out of curiosity when passing through Kincardine 30 minutes later, I stopped at their local Tim Horton's on Highway 21 and ordered the same order..Large black coffee with a cup of water and was given my order ..no problem

Today when I went to Kincardine I visited the other store located on Queen Street and ordered the same , again no problem.

I picked up a complaint form at the Walkerton store on the Saturday I was denied the cup of water, and after receiving my request of water at two other stores was motivated to fill it out.

I personally took the complaint in to the Walkerton store, requested to speak with a manager. I was able to speak with a "supervisor" and communicate my dilemma to her. She was very pleasant, however the answer I received from her was "Tim Horton's do not give out cups of water"

I challenged her on this stating that in two different Kincardine Tim Horton's, this was not a problem at which time she told me that, that was the policy of that particular store.

First off I think that is what initially I should have been told ,as I was about to boycott all Tim Horton's stores and take my business elsewhere.

Secondly..Come on..How much does a cup of water cost people! I mean I know the cup is a couple of cents, but after all I am drinking black coffee! Aren't they saving on the cream and sugar from many black coffee drinkers? Can they not afford to give me a cup of water? Will I be forever forced to buy a bottled water to get that much needed ounce of water to cool my coffee?????

Do I need to wait 40 minutes, which incidentally it takes to cool a large black coffee down to the point where it can be drunk.

I believe that policy like this should be governed by Tim Horton's Head Office, not by the cheap franchise owners who want to save a couple of cents. They could be costing mega dollars in revenue losses, to other Tim Horton's franchises with poor customer service like this.

Any comment from Tim Horton's would be greatly appreciated.

Doug D

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