Citibank Credit Protector - I am frustrated and outraged by the garbage formality and questions that was designed to deter people like me from receiving benefits

Citibank Credit Protector - I am frustrated and outraged by the garbage formality and questions that was designed to deter people like me from receiving benefits

To Complaints.com: I am writing this letter to let you know that Citibank Credit Protector is nothing more than a scam to cheat honest people out of theirs hard earning money. I was a fool to trust and participate in the false promises made by Citibank Credit Protector. I am and have been an active participant of Citibank Credit Protector since 2001. Initially, when I signed up with Citibank Credit Protector, the sell agent assured me of the privileges that I paid extra for will be deliver quick and problem free should I ever needed it.

However that is not the case with me when I got laid of from my job and tried to file for the benefits. I was bombarded with questions and forms after forms in order to proceed with my benefits claim. I did not ask any questions or request any kind of form from Citibank Credit Protector when I have to pay to maintain my membership privilege. As record reflected, I have been paying my monthly payment regularly while I was unemployed since April 30, 2003. However, my unemployment insurance benefit has ended on January of 2004. I am currently unemployed with no others sources of income and unable to activate my benefits. I have already submitted copies of document from EDD to verify my status of unemployment but all I received is more forms. I am frustrated and outraged by the garbage formality and questions that was designed to deter people like me from receiving benefits. The bottom line is “It is okay to pay for the benefits but next to impossible to collect”. The following happened when I tried to claim my benefits (privilege): First contact- Citibank Rep. stated I should call back after 30 days. Second contact- Citibank Rep asked lots of questions and promised to send claim forms within 10 working days which I never received. Third contact- I called again to request for the claim forms. One week later I received the forms and submitted to Citibank Credit protector but did not receive any response. Fourth contact- I contacted Citibank by phone to request for benefits activation they said it was okay and send me the same forms previously that I have submitted. I submitted the forms again the second time. Ten (10) days later they again burden me with the same forms with information which I’ve already provided to them. It has been 12 months since I first contacted Citibank Credit Protector to activate the benefit, still nothing has happen since then. I am considering of filling a formal complaint at the corporate level and forward that complaint to the following person and or entities: California District Attorney, Better Business Bureau, and investigative reporters from various NEWS media agencies. Sincerely, Vu, Minh S Please give me advise as to what I should do. Thank You Very Much for your time! Nga T

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I am the same originality as you are, Vietnamese, Mr. Vu. Please email me to discuss more about this scam.

rosaca AT cox.net

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I have started a website called http://www.credit-protector.com

Please check it out. If you agree with my viewpoint and want to share a comment with me, I may use it on the website. Don't give up.

-Alessandro Machi