Bill Heard Chevrolet Town Center, Kennesaw, GA - Went to Bill Heard Chevrolet on Sunday, March 28 to trade in a 2001 Expedition for a 2004 Trail Blazer

Bill Heard Chevrolet Town Center, Kennesaw, GA - Went to Bill Heard Chevrolet on Sunday, March 28 to trade in a 2001 Expedition for a 2004 Trail Blazer

Bill Heard Chevrolet Town Center

Can you please help me? Please take a second to read over the following information. Thank you for your time and attention. My hope is that there business practices will be exposed. I am not looking for anyone to lose there job but this is just not right & I am not sure if it is legal.

COMPANY OR ORGANIZATION INFORMATION:

Bill Heard Chevrolet Town Center

950 Barrett Pkwy

Kennesaw, GA United States 30144

(770) 423-4400 COMPLAINT INFORMATION:

Complaint # to the BBB of Atlanta: 1461173

Date Received: 4/15/2004

Primary Complaint Classification: Selling Practices

Secondary Complaint Classification: Service Issues

Complaint:

Went to Bill Heard Chevrolet on Sunday, March 28 to trade in a 2001 Expedition for a 2004 Trail Blazer. Tab Holiday was my sales person & Glen Sheflet the Finance person. My husband & my self’s credit was run and was approved for a certain % rate & specified number of payments to BB&T. We were called back in a week and a half later because Glen said we needed to resign paper work. I called and was told he would be there when I came in. I left work & went to the dealership and he was off. His manager, Richard Campbell, assisted me. I ask why we had to do this & why the interest rate had changed and the term of the loan had changed. He stated that is was because the lender had changed; it had not changed it had always been BB&T.

He said that he did not know why but I should be happy because the number of payments being made would be less. Again is was lead to believe that the deal was complete & my trade-in of a '01 Expedition was pd off to Ford Credit. A few days later after signing the second set of paper work I began to receive calls from Ford Credit stating that they had not received payment. I called them on 4/12 and they said that they had not received the payoff and I would be turned over to collections & reported to the Credit Bureau @ 5pm on 4/16/04.I was told by Marleana Phifer on 4/14 at 5:15pm that the deal had not been funded yet by BB&T and that is why Ford had not been paid off.I ask her why it was not funded and she said she did not know and had ask Glen that morning and he did not have an answer for her & had not followed up on it.

I called Richard Campbell this morning, 4/14, and spoke with him this, was after leaving three messages the day before. He said that the deal was funded & did not know why I was told that and a check to Ford would me mailed today 4/15. I said that that was not acceptable because Ford had to have payment by 4/16/04. Mr. Campbell said that he would have the payment sent overnight to Ford. I called 3x to receive a copy of the payment sent to Ford and no call back. At 5:15pm Mr. Hicks, Director of Customer Service, and told me that the check would be sent out on Friday & I told him that Mr. Campball PROMISED to send the check overnight on Thursday. Mr. Hicks said that it would be Friday that the check would be sent out but he would call Ford when we got off the phone.

I gave him the 800 number and my name, address, phone # and social. I called Ford at 9:00am Friday, April 16 and they still had not received payment or a phone call from Bill Heard Chevrolet and said that at 4pm if they had not received PAYMENT that I would be turned over to collections & the credit bureau. I called Richard Campball back at Bill Heard and he was very short and rude and put me on hold in the middle of a sentence while I was talking. Mr. Hicks then came on the line and said that he was going to take care of everything.

Thank you,

Mrs. Jennifer M

Woodstock, GA

Jennifer M

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