MacResQ, Concord, CA - purchased Apple computer with non-working screen - want refund

MacResQ, Concord, CA - purchased Apple computer with non-working screen - want refund

From:

Apple Computer sale/ 90-day Warranty

My problem:

A company titled ResQ Systems, LLC , also operating under the name MacResQ of Concord, CA and Olathe, Kansas advertised and sold me and my wife, Livia Buzatu a problematic Apple portable computer with performance problems. MacResQ of Concord, CA also advertised a ninety-day warranty with this Apple Computer at time of sale. When I contacted the company's computer technician named Jason at the companies Kansas warehouse, and explained my computer's problems, particularly a failing non-working screen, he informed me it was a known problem with this particular model of Apple computer.

I then called the salesman Clint at MacResQ who originally sold the computer to me, and explained what I had learned from his technician whereas Clint asked me to ship it at my expense to Concord, California for inspection and if necessary, corrective repair. He also stated it would take a few days to determine the problem and ship it immediately back to me.

After two weeks of not receiving the computer, nor receiving any communication from Clint, I again contacted MacResQ of Concord, CA to find out when the computer would be returned to me. Clint claimed the unusually long delay was necessary for a replacement of the MotherBoard they discovered was defective and were in the process of searching for a replacement as they did not have one in stock.

I was informed by Clint that the Apple computer would be returned to me as soon as a new motherBoard was installed. When they finally shipped it back to me a week later I discovered the 'repaired' Apple Computer was performing in the same condition as before my return shipping ( non-working screen ) and with the same problems it has shown since the original sale. It also had a loose screw hanging from the bottom of the dase, scratching my desk surface.

On 12/20/03 I e-mailed the owner, Shannon Jean to request a discussion to find a solution to the Apple computer problem and express my dismay with the companie's business ethics. Shannon Jean called me by phone 12/26/03 and said the repair was made properly but the computer could not be repaired due to inherent design problems created by the manufacturer, Apple Computer of Cupertino, CA.

After much discussion with Shannon Jean concerning the fact that his salesman Clint and his repair technician had deceived me into believing that the computer was indeed successffully repaired when it was returned to me 12/19/03, he finally claimed he would refund all original costs of the computer in full including my shipping cost of $70.14 dollars but when asked to do so in writing, he refused. This seemed odd for a person claiming to be of honest intent.

I don't trust this person to follow through with his verbal promises made by telephone on 12/26/03. Why I want the promise in writing:

The only proof to my claim of a deceptive non-repair to this computer is the computer itself; once it is sent to shannon-jean at MacResQ, he can make any claim he wants. As for now, I can prove this man is fraudulent by having a certified Apple technician check this Apple computer for the claimed change of replaced good-working motherBoard by shannon-jean and his repair staff. What I want from this company:

The fact that shannonJean's sales and repair staff have displayed deceptive practices with me and that shannon jean himself won't put his statements in writing have proven this company, its owner, and operators are not a trustworthy business.

I want shannon-jean to honor his verbal statements made to me of a full cash refund of the Apple portable computer which I've paid $1,263.64, and the full cash refund of my rush shipping costs $70.14 for a total return of $1,333.78.

I have copies of all purchase and shipping transactions and can send any form via .PDF , JPEG, or mail hard copies if you so desire for your review.. Thank You.

Michael Murray and Livia Buzatu.

# 36 December 30, 2003

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