Sears.com - ordered freezer online - unable to get a final cost total so cancelled order - found out later would have been charged almost $ 100 for special truck handling

Posted on Wednesday, December 31st, 2003 at 12:00am CST by 916a871b

Company: Sears.com - ordered freezer online - unable to get a final cost total so cancelled order - found out later would have been charged almost $ 100 for special truck handling

Category: Other

Sears.com - ordered freezer online - unable to get a final cost total so cancelled order - found out later would have been charged almost $ 100 for special truck handling

From:

I ordered a freezer online and could not get a final total no matter what I tried. Finally, exasperated, I cancelled the order for fear of how the shipping was supposed to be done, when I would recieve it and how much I would be charged. Once the credits were posted, I finally saw the total bill and they were going to charge me nearly a hundred dollars for 'special truck' handling. To top it off, it would be shipping seperately from the other items I ordered, so this would be 'additional' costs to the order. Thank God I cancelled.

I decided to go into a brick and mortar store to make the freezer purchase and could not get any help in the appliances. One lady was chatting away in a personal conversation. The other would grab a tissue from the counter and disappear. All they had to do was claim the sale. I had already picked out some lawn and garden items and requested the salesman in L&G check me out for the freezer as I was tired of waiting for an appliance associate. After much to-do (and going back to appliances for antoher 15 minute wait), he finally called a manager that approved the ring-up. The tragedy is that when I got my bill, Sears had taken the liberty of voiding my sale and re-ringing it the following day.

On top of the confusion with my online purchase, and other holiday purchases, my SearsCard statement was a trainwreck. Hours with calculator, reciepts and statment and I still can't figure out what the hell I'm paying for and not. Customer support offered me no assistance and said all they see is the same thing I do, and that I have an advantage since I have the reciepts.

To the best of my calculations, it looks like they may have screwed themselves (I sincerely hope so anyway). So I'm cutting up my card and tranferring my 21% APR balance to a low interest card. I've HAD it with SEARS!!!

# 19 December 30, 2003

Read today's next posted complaint


0 Comments

Post a Comment