First Consumers National Bank - Spiegel credit card account - account turned over to card processing center - unable to contact center to ask about late fee

First Consumers National Bank - Spiegel credit card account - account turned over to card processing center - unable to contact center to ask about late fee

From:

To Whom It May Concern:

I have had a problem with a late fee posted to my Spiegel account. The account has been turned over to a card processing center and they do not have an 800 number.

Every time I have a question I have to call long distance and the only way you can talk to someone is if you want to make a payment by phone. These people gave me an address in New York to write to if I wanted to dispute the charges. I feel it is unfair that there is no one to speak with about this issue.

Thanks

Email User

# 17 for December 24, 2003

Read today's next posted complaint