Best Buy, Roseville, MN - washing machine delivered with smashed corner - unable to get replacement delivery on the same day despite it being possible to get same day delivery for new purchase

Posted on Wednesday, December 24th, 2003 at 12:00am CST by 31261d74

Company: Best Buy, Roseville, MN - washing machine delivered with smashed corner - unable to get replacement delivery on the same day despite it being possible to get same day delivery for new purchase

Category: Other

Best Buy, Roseville, MN - washing machine delivered with smashed corner - unable to get replacement delivery on the same day despite it being possible to get same day delivery for new purchase

From:

The location of the Best Buy was in Roseville, Minnesota off of County Road B and Snelling Ave. The Best Buy people were great but the Warehouse people were the problem.

I am so annoyed. I go into Best Buy on Saturday evening and buy a washing machine. It was too late at night to get same day delivery, however, they told me they could even deliver it on Sunday. Due to prior commitments on Sunday, I opted for a Monday delivery.

They came with the washer but discovered when it was unboxed that the corner of the machine was smashed it, so they had to take the machine back to the warehouse and advised that I would need to contact Best Buy for another delivery time. I called Best Buy who then contacted the warehouse. The warehouse couldn't provide delivery until sometime on Wednesday (Christmas Eve) because they had no room on their trucks. However, I called Best Buy back after speaking to Deana at the warehouse and asked them if I bought a washer today, could I get same day delivery service. They told me I could.

I then asked why I couldn't get my replacement washer the same day. No one has an answer to that. I told them I could come in and decide to change my mind about the washer and return it, turn around and repurchase it and get same day service.

They told me if I brought in my paperwork by 4:00 that day I could get same day service. However, I was at work and didn't have the paperwork so could not make it into Best Buy in Time. This whole thing is a fiasco and doesn't make any sense. Robin PaDelford

# 19 for December 23, 2003

Read today's next posted complaint


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