Wells Fargo Home Mortgage - escrow account problem

From: Wells Fargo Home Mortgage - escrow account problem

dear sirs, i have been trying for a year to resolve a problem that occurred with my impound account shortly after i refinanced my home with wells fargo. at the time of the closing i made a payment for my insurance of $310.31. the mortgage company stated they paid $342.84.

however, the insurance company only shows receiving my payment of $310.31 and a payment from the mortgage company of $32.53. there was no refund of any overpayment made. the mortgage company refuses to provide proof of any payment made and has charged my impound account and increased my house payment by approx. $80.00 dollars a month. the really odd thing about this, is that the shortage in the impound account showed up two years after the loan was orginated.

the first year went by without a mention. the people i have spoken with at the mortgage company are unco-operative and refuse to provide me or the insurance company any proof they even made a payment of $342.84. i have been pushed from one person to another and i can not speak with anyone in charge. no one follows up or calls me back.

it is like they are defying me to do anything about and just accept that they have mis-approriated my impound funds as if there is absolutely nothing i can do. please advise me of what recourse is available to me and how to go about it. i have tried the state banking commission and they can not help me because the mortgage company is not located in this state.

thank you,

marie