AOL Credit Alert - cancelled service, but still charged $ 79.99

Complaints.com received the following consumer message on December 30, 2002:

From:

RE: AOL Credit Alert - cancelled service, but still charged $ 79.99

I had cancelled the credit alert service almost as soon as I had signed up for it but after checking with my bank, I discovered that you people had debited my account for $79.99.

What in the world is the matter with you money hungry people? I want my checking account credited immediately or else I will contact the BBB and will be changing my internet service. You are overcharging anyway. Margaret A. Norris