www.comp-recycle.com - sent wrong Seagate hard drive - returned drive and, since then, no reply to e-mails

Complaints.com received the following consumer message on December 27, 2002:

From:

RE: www.comp-recycle.com - sent wrong Seagate hard drive - returned drive and, since then, no reply to e-mails

I ordered a Seagate hard drive from www.comp-recycle.com on December 3, 2002. They sent the wrong drive so I emailed them and they replied with an RMA number. I sent the drive back to them on December 6, 2002. Since then they do not respond to my emails. This was not a major purchase but it angers me all the same. Since then I have found numerous complaints about this company- which lead me to your website. I have included emails sent to the below. Thank you for your service. Kevin Nichols On December 3 I ordered a Seagate hard drive.

On December 6 I reported to you I received the wrong drive.

On December 6 I was given RMA number 3555.

On December 6 I sent the drive back via USPS. Since then I have emailed you numerous times to find out where the correct Seagate drive is and have received absolutely no response. Is there a problem here? Some of the previous emails follow. Thank you, Kevin Nichols

Harold, or whomever, Previous emails are below. I'm wondering when my drive will be delivered. I sent the incorrect hard drive back to you on December 6. Thank you, Kevin Nichols

Previous emails:

Thanks! I will ship the drive back today. Kevin Nichols > From: Sales

> Date: Fri, 06 Dec 2002 11:39:32 -0500

> To: Kevin Nichols

> Subject: Re: Order Form

>

>

> We will reimburse you for postage as it appears on the package with

> your no cost replacement. HAROLD

>

>> I'm sorry to a pain in the ass but am I to pay the return shipping,

> also?

>>

>> Thanks,

>>

>> Kevin Nichols

>>

>>> From: Sales

>>> Date: Fri, 06 Dec 2002 11:26:51 -0500

>>> To: Kevin Nichols

>>> Subject: Re: Order Form

>>>

>>> Sorry for any problems.

>>> Your RMA number is 3555

>>> Please send this back to:

>>>

>>> Comp-Recycle

>>> 6617 Phoenix Pl

>>> Plano Tx. 75023

>>>

>>> Will replace these at no charge to you.

>>> Harold

>>>

>>>> Art,

>>>>

>>>> I just received the hard drive but it is not what I ordered.

>>> What I

>>>> ordered was a Seagate ST32155N. What I received is a Quantum

>>> Fireball ST.

>>>>

>>>> What can we do here? I really need what I ordered.

>>>>

>>>> Thanks,

>>>>

>>>> Kevin Nichols

>>>>

>>>>> From: Sales

>>>>> Date: Tue, 03 Dec 2002 08:06:58 -0500

>>>>> To: Kevin Nichols

>>>>> Subject: Re: Order Form

>>>>>

>>>>> Sorry Kevin.

>>>>> We stopped taking credit cards years ago because the amount of

>>> credit

>>>>> card fraud we ran into.

>>>>> The Merchant takes the hit on all credit card fraud not the credit

>>> card

>>>>> company.

>>>>> Thanks

>>>>> Art

>>>>>

>>>>>

>>>>>> Would it be possible to pay by credit card right now?

>>>>>>

>>>>>> Thank you,

>>>>>>

>>>>>> Kevin Nichols

>>>>>>

>>>>>>> From: Sales

>>>>>>> Date: Tue, 03 Dec 2002 07:55:08 -0500

>>>>>>> To: Email User

>>>>>>> Subject: Re: Order Form

>>>>>>>

>>>>>>>

>>>>>>>

>>>>>>> Thank you for your order.

>>>>>>> Your total with USPS COD Priority shipping is $19.75 Please have

>>>>>>> a postal money order payable to "Comp-Recycle" ready for the

>>>>>>> Mailman when he delivers the package. Shipping tomorrow.

>>>>>>> Thanks

>>>>>>> Art

>>>>>>>>

>>>>>>>> item1: SEA. ST32155N SCSI

>>>>>>>> quantity1: 1

>>>>>>>> price+each1: 10.00

>>>>>>>> total+cost1: 10.00

>>>>>>>> Goods+Total: 10.00

>>>>>>>> name: Kevin Nichols

>>>>>>>> company: Personal

>>>>>>>> street: 1280 Wolfangle Road

>>>>>>>> city: Cincinnati

>>>>>>>> state: OH

>>>>>>>> zipcode: 45255

>>>>>>>> telephone: 513-232-6341

>>>>>>>> COMMENTS: