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Sprint PCS - phone service cut off for non-payment - upset with customer service
Posted on Friday, December 27th, 2002 at 12:00am CST by 9d037484
Complaints.com received the following consumer message on December 25, 2002:
RE: Sprint PCS - phone service cut off for non-payment - upset with customer service
I have been a Sprint customer for more than one year and renewed my plan even though the service wasn't that good enough to be renewed. You must be thinking why would I renew my service if I didn't have any satisfaction at all! Well, I have my reasons to stick with the service. First, I have given the number in my resume and submitted that to many companies which used to call me. I felt that it was important that I stick to the same number as I was looking for recruitment.
Then again I had to stick with the service as it offered nationwide long distance and the plan was acceptable with 350 daytime minutes and 2150 night and weekend minutes for 34.99 which I switched to 350 daytime and 3650 night and weekend minutes. Sounds like a good deal isn't it! Yeah it sounded like a good deal to me too! And they gave me $200 credit limit sayin that I can use it for as much time as I want.
Now where does the discontent arise? First, I was in school and I used to spend most of the time in the computer lab doing my work. When I enter the building the phone starts saying "Looking for service...." and the slashes by the antenna decrease and then only the antenna stays. Then it keeps on saying the same" Looking for service..." and keeps beeping all the time telling me and the students in the lab that my phone sucks. Well, you can attribute it to the phone piece.Let me tell you, in the beginning I had this Sanyo piece and that did the same and then I had the LG piece which did the same.
Well, you can say I bought two shitty pieces. I encouraged my friend also to go for Sprint service and he had this Samsung piece which was considered one of the best! Well, that did the same and he used to give me these looks whenever it does that and I used to feel guilty for referring this service to him. Then when we used to call these customer representatives they were the worst if u pick from any lot including those of some shitty products. They don't have answers to your questions and they say, I don't have any answer for your question and then when we ask whom should we contact for proper response they don't have an answer for that. What do you call these people then?
Now the second reason, this phone of mine service provided by Sprint PCS won't receive signal sometimes even when I'm in my living room with the whole antenna pulled out. Can you imagine that! First it used to do that when I used to talk from my bedroom, but then even when I'm in my living room it used to do that. Goes into analog roaming mode. In between a serious conversation the phone loses the signal,what should I say! I'm looking for jobs to provide me livelihood and I'm in between an interview then the signal fades out. What should I do! This happened to my friend, who was looking for jobs too and he keeps complaining to me. What should I tell him? The ironic part is that,I don't have an answer,even the Sprint cust representative can't answer my questions. Worst is still to come.
The other day I was going to this interview which was like 1 hour drive from my apartment and I was on my way and on this freeway that my car broke down. I still had one and half hour time to attend the interview! Then I try to call my friend to come and pick me up who was like 15 minutes away from the place I was stuck and call a towing service to tow my truck. My phone kept ringing and it says that I have to pay my bill and my service has been disconnected and gives me the option, to press one to pay the bill. It was really hard to comprehend as I was trying to get this job and the Human Resources department of this firm was favorable to me and I had cleared the technical at the first level and was going for the second round of the interview which being the final one. I tried to call the customer service and they tell me that it'll take 12 hours to re-activate my phone.
Then I waited so that someone would give me a ride and invain,as people started trusting less each other these days.I had to walk like 2-21/2 miles to reach a gas station near an exit and then use the pay phone to call them and in the mean time my interview time was over and the technical guy was really pissed off and called of the interview and said that they hired someone! Imagine the pain one goes through when you are confident of getting the job. Well one will say that you didn't pay the bills they disconnected the service,fair and square! I'll tell ya what happened. When I got the Sprinct service they gave me a $200 credit limit which I didn't even request for.
Then again I call the Sprint cust rep and she tells me that I can wait till I accumulate a bill upto $ 200 to pay my bill as I was given that much credit. Well I didn't pay the bill for 4 months assuming this and they didn't disconnect my service in the past as I reached $ 192.00 of my total $200.00. I paid the bill then and the chapter was closed then. This time, the phone was disconnected and I wasn't even warned any way(by mail/e-mail/phone/ text messaging) that my phone would be disconnected in the next few days if I didn't pay the bill. Why would I mess up with my interviews and stuff when I know that I need this phone badly as it's the number that was with most of the recruiters or recruiting firms.
I couldn't sleep that night and called the customer service again and she says to me that the credit is for a particular billing period only. Am I crazy! why would they give credit for one billing period only when they know that I have like 4000 monthly minutes for $40.00 in my plan and then why would I go for and talk like a crazy sob for $200 worth minutes. What do they think! I won't sleep and I keep talkin and talkin on this phone! Won't I have any other work to do!
Then and there I stopped using Sprint and they called me couple of times for collecting the bill! Why should I call them and talk to them? Why have they given me credit and why would they disconnect the service! I wasn't even warned before this was done to me! What should I say? I don't get a proper response from their customer rep when I try to resolve this issue! They talk as if they are not concerned abt this and they are concerned in collecting the bills,that's it. Well, I'll pay them their bills, with interest. Will they compensate me for causing so much emotional distress and causing me to lose a job? Will they pay me for pulling back a crucial step of my life? Will they! They don't.
They just say we are not responsible for that and the actions are a result of you not paying the bills! That's their argument. I request you not to take Sprint PCS service even though it has a nation wide coverage. There are discrepencies in the billing and the way they charge you for service you don't even request for is ridiculuous. I removed this wireless web service from my phone and they said it won't appear in my next bill and the next bill I check it's still there!
You can argue with a reasonable person. What do u argue with a hothead like this SPRINT PCS custmoer service!
Just wanted to let my pain out. I made atleast 6-7 people take Sprint PCS service and now I'm into making people quit Sprint PCS service
Shivanand Reddy Patlolla.