Shop Rite, Rt. 206, Skillman, NJ - double charged for purchased item - only offered coupon in return, not refund for overcharged amount

Complaints.com received the following consumer message on December 18, 2002:

From:

RE: Shop Rite, Rt. 206, Skillman, NJ - double charged for purchased item - only offered coupon in return, not refund for overcharged amount

December 18, 2002 This letter is to report an unexpected and unpleasant interaction I had at the Montogomery Shop Rite store (1325 Rt 206, Skillman, NJ 08558). On 12/17/02, I purchased at few grocery items as per the attached copy of the receipt [not posted here] from the above mentioned store location. After I paid for the groceries and once the cashier handed me the receipt, I noticed that one of the item was rung up twice.

I pointed this out to the cashier who referred me to Donna Warheski (the shift supervisor?). Donna agreed with the discrepancy and proceeded to give me a store coupon for the amount of the item charged incorrectly. I told her that I have no use of the store coupon and need the credit either back on the credit card or as cash back.

Donna very rudely told me that I would have to either take the store coupon or it's too bad. I said that this is an inappropriate response to an error that happened with the cashier less than few minutes ago and why should I come back another time to use the store coupon. She said that if I don't want to come back, you just have to take the money loss. I thought that this was such an unprofessional response and an unacceptable attitude. I have never been to a store that was not willing to credit back the error especially since I never left the sight of the cashier or store before the mistake was pointed out.

The matter is even more difficult to handle since my wife and I both had other experiences with this store cashier's making similar duplicate charge errors and unfortunately not catching it until after we get home. Since it had happened a few times in the past and by the time we realize the error it is too late, now we make a point of double checking the cashiers. I certainly did not expect a supervisor to tell us that it is too bad and you will have to take the loss etc without even saying that we are sorry for the mistake. I wanted to make sure that I brought this interaction to the attention of you so that your reputation as the supermarket with superior customer service is kept up. I didn't think that I needed to tolerate one of your

employee that does not treat the customer with respect and appropriateness.

Sincerely, Regi Thomas, PhD.

Bracco Research USA

Princeton, NJ. USA 08540

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