1800flowers.com - charged twice for a fruit basket order - told it will take at least 3 business days to credit account

Complaints.com received the following consumer message on December 17, 2002:

From:

RE: 1800flowers.com - charged twice for a fruit basket order - told it will take at least 3 business days to credit account

1800flowers.com

They charged me twice for a fruit basket I ordered for my mother's Birthday and now they are giving me trouble about crediting my account!!! So far, I've made at least 10 calls to them. I am told it will take at least 3 business days to credit my account, yet it took only seconds to bill me twice for the same merchandise! They are obviously not worried about getting repeat customers...