CIDCO, INC - Mailstation purchased from Radio Shack - excessive charges

December 21, 2001:

From: Email User

RE: CIDCO, INC - Mailstation purchased from Radio Shack - excessive charges

COMPLAINT AGAINST : CIDCO, INC., 220 COCHRANE CIRCLE, MORGAN HILL,CALIFORNIA 95037. CEO PAUL LOCKLIN. UPON MY RECOMMENDATION, FRIENDS PURCHASED CIDCO'S "MAILSTATION" FROM RADIO SHACK. CIDCO WEBSITE STATES THAT THE ONLY OPERATING COSTS WOULD BE $9.95 MONTHLY.

WRONG!!!!! FRIENDS SPENT $103.00 ON EXCESS CHARGES AND SEVERAL MONTHS ARGUING WITH ATT&T, SPRINT, CIDCO BEFORE FUTURE EXCESS CHARGES WERE DISCONTINUED, BUT RECEIVED NO REFUND OF THOSE EXPENSES.

IN ADDITION, BASED ON IFO ON CIDCO WEBSITE, I PURCHASED A HP 648C PRINTER AND NECESSAERY CABLE FOR THEM AS A CHRISTMAS PRESENT. CIDCO WEBSITE CLEARLY STATES THAT A COMPUTER IS NOT NEEDED....JUST , CABLE, HP648C PRINTER., &MAILSTATION. WRONG!!!!!

MY FRIENDS HAVE MADE SEVERAL RETURN TRIPS TO RADIO TO RESOLVE THE PROBLEM. THE ONLY WAY PRINTER WORKS IS WITH COMPUTER AND MY FRIENDS DON'T HAVE ONE. RADIO SHACK EVEN PHONED CIDCO DIRECT AND WAS FINALLY TOLD WE HAVE THE WRONG PRINTER IN SPITE OF WHAT THEIR WEBSITE SAYS.

BOTTOM LINE: BETWEEN MY FRIENDS AND I, WE'VE SPENT $183.00 (PRINTER $49.00, CABLE $10.00, EXCESS ACCESS CHARGES $103.00, AND $21.00 SHIPPING CHARGES) AND WE HAVE A PRINTER WE CAN'T USE. I WOULD BE MOST HAPPY TO RETURN THE PRINTER TO "SOMEWHERE" IF CIDCO SENDS SHIPPING INSTRUCTIONS, SHIPPING COSTS (ABOUT &15.00), AND REFUND FOR PRINTER ($49.00).

TO MAKE MATTERS WORSE, THE ONLY RESPONSES I REPESTEDLY GET FROM CIDCO ARE COMPUTER GENERATED AND DON'T ADDRESS ANY OF THE PROBLEMS - OR- OFFER ANY KIND OF RESOLUTION. NO WONDER THEIR STOCK IS WORTH ONLY 0.35

RE MY COMPLAINT AGAINST THE ABOVE FILED 12.21.01 4:08:41 PM CST.

I FAILED TO INCLUDE MY PERSONAL INFO: JOE BURCIAGA

PLANO, TEXAS 75093

Email User THANX.