Mediacom, Mobile, AL - 3 months to fix outage of internet connection

December 19, 2001:

From:

RE: Mediacom, Mobile, AL - 3 months to fix outage of internet connection

On September 26 2001 I switched from Comcast to Mediacom due to relocation. I was with Comcast @home for almost three years with never a complaint and one outage. As of December 12, 2001 I was yet receiving an internet connection.

That's right, zilch, nada, no online status at all. It took a letter to the BBB to get some action and then that still didn't solve the problem. They continued sending out technicians who did nothing and knew nothing. One time a T.V. tech came out!!!

Finally, last week, someone with a brain came out and found the problem, a return terminal was bad. I mean, how hard was that to find? It only took three months. And now that I have online internet (that is when it isn't offline, due to technical difficulties) the service is very slow.

The technician told me that Mediacom has a problem with too many customers on one card. I double checked this with their support technicians and two verified that this was an ongoing problem. I don't understand why the FCC is not involved with the problems and lack of service offered to its customers.

If I had a choice, I would drop these guys in a minute - but Comcast is not on my street. Thou I am giving thought to dropping cable internet and trying DSL. Anything has to be better than these guys.

Thanks for the opportunity to complain about this company.

Rose M. Scott

Mobile, AL 36695

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