Important Changes to the NetZero Service for dbiscoe - no longer free - www.netzero.com You are a bunch of liars and thieves. - NetZero no longer free

Posted on Monday, December 3rd, 2001 at 12:00am CST by 8871865f

Company: Important Changes to the NetZero Service for dbiscoe - no longer free - www.netzero.com You are a bunch of liars and thieves.

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# 2 for December 2, 2001

December 1, 2001:

From:

RE: Important Changes to the NetZero Service for dbiscoe - no longer free - www.netzero.com You are a bunch of liars and thieves.

Now I know where the "zero" in Netzero comes from. Zero service. Zero ethics.

How dare you make an offer to me in October ($150 til 2003) without backing it up! If there is a $150 charge on my credit card, it will be disputed. Up yours NetZero wrote: Dear dbiscoe:

We regret to inform you that based upon certain factors, including the cost of telecommunications services in your area and your pattern of usage of our service, it has become too expensive for our company to

provide you with Platinum Internet access. In accordance with the terms and conditions of your user agreement, your Platinum account will be terminated on December 30, 2001.

Your account will automatically revert to our standard free service, including email with your same member ID, on December 30, 2001, if such service is available in your area.* If the free service is not available, we are

unable to provide any service, including email, to you.

We provide you with this notice to allow you ample time to establish service with another provider. If you wish to terminate your account prior to December 30, 2001, simply reply to this email, leaving the

text of this email in place, state your desire to cancel and your account will be terminated within 5 business days.

You will automatically receive a refund of any fees you have already paid for any period of time remaining after your termination, which you should see within two billing cycles of your credit card or within

30 days if you paid by check or money order.

Sincerely,

NetZero

*Free service limited to 10 hours per month per household. Service

not available in all areas. Additional phone charges may apply.


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