The American Historic Society - Poor Customer Service for coin set purchases

December 19, 2001:

From:

RE: The American Historic Society - Poor Customer Service for coin set purchases I ordered several coin sets from the American Historic Society back in November. I paid an extra fee to guarantee delivery in 5 days. When five days passed, I called for the status of my order. I was told the order was delayed, but delivery was guaranteed by Christmas.

I got the same story each time I called to check on the status--until yesterday. On December 18 they told me that my account was just charged and the coins just mailed (regular mail, not even UPS) and I would NOT get delivery by Christmas.

Customer service had no clue why this upset me and no apology was offered. Clearly, they knew that they could not deliver on time, yet kept up the scam to get me to keep my order. Regards, Sandra Skalski

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I purchased the complete set of colerized state quarters in 09/08/2000 American historic Socitey was to ship the quarters has they came available they stoped sending them. The last set I received was Maine in June of 2003 I have tried to contact them several times over the years to know results how can I get the coins I paid for.

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I have not recieved my last set of coins which should be 3 sets for this year.

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I ordered the Colorized Quarters from the American Historical Society for the COMPLETE Statehood Colorized Quarter Selection. This ran for 10 years from 1999-2008. I have had to constantly contact them to ask when I was getting my shipment of quarters for the year. Now I called to see when I would be receiving my last two years (2007 & 2008) and all the numbers are out of service and I searched for the addresses and nothing comes up.

I am glad to have found this site as I will continue to make sure I get my quarters to complete this set. If anyone knows who I can call, please feel free to e-mail me. Thank you.

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Hi, I've been colecting coins for over 15 years. And, I recomend to buy your coins from the goverment direct their website is http://www.usmint.gov. Also, be aware that a website with a .com prefix is consider a commercial company and a .gov ia a USA govermentwebsite. Finaly, do a search of the company and/or item when buying a collective item. To be sure you are getting a reasonable deal. Also, keep in mind that collectible items have different prices in different part of the country ( after USA mint stop producing it ). I hpe this information will help future collectors.

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Thank you for that phone #! i have a doozy of a story. I purchased the entire collection back in 2002, when it was brand new,as a gift for my dad, and STILL he hasn't recieved all the proper coins for each respective year. Every couple of years i end up calling them, having to research the # because it always changes, and re-explaining my story. It's taking so long, i don't even have the original purchasing info because my credit cards and state of residence are different now! Dad's also recieved duplicates of everything he already has instead of getting the coins he needs. I would not recommend this collection to anyone.

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The American Historic Society is putting out the Barack Obama Victory Plate for $19.95. Don't waste your money!

Their plate is seriously flawed.

They show Barack's mole on the right side of his nose when, in fact, it exists on the left side.

DO NOT PURCHASE THIS INACCURATE PIECE OF JUNK.

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This company is now advertising Obama coins on TV so it appears it's still in business. The AHS should be boycotted.

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I called the Unified Precious Metals. They said they are not affiliated with the American Historic Society. They do sell the Colorized State Quarters wholesale however. They have no history of the order placed with the American Historic Society and cannot help me. Has anybody had any resolution to their order placed with the American Historic Society?

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Why can't we get customer service to help us with this? When I call I get a recorded message saying, "Write to customer service" What's going on????? They can't talk to us anymore?

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How does a person shut this thing off-I don,t want any coins!!!!!!!!!!!

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If anyone is still interested the phone number is: 1-818-734-7500 ext: 16

for the state quarters.

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I received an email from another customer with the same issues on the colored quarter sets. He gave me a number for Unified Precious Metals (818) 734-7500 ext. 0. With luck, Unified Precious Metals was the parent company of The American historic Society. We will see, I am to be received my coins in approx. 3 weeks. and will continue until the set is complete. Thanks again Blaine.

Wendy Juarez

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The exact same thing has happened to me. All phone numbers listed or referred to have a recording or out of service. I received the colorized quarers every February, but did not receive them this year.I understand now they are out of business.

I would be glad to hear from anyone who gets through or finds out more.

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I too ordered the total state quarters, and got nothing this spring. No phone numbers are available (hummmmm, I wonder why) The better business people said to write to

United Precious Metals, Inc.

PO Box, 9186

Canoga Park, Ca 91304

Good luck, I have written a letter with my customer number hoping to get some resolution. A copy being sent to the Better business Bureau also.

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I ordered and paid in full for the complete set of the custom colored quarters for all 50 states. I have was receiving every February. I have not received for 2007 or 2008 and cannot locate a number. I had (1-888-687-1804) which is the wrong number. I can't even reach a customer service not. We have been ripped off. Had our money stolen. The complete set was almost $300.00

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Here's my two cents - I received a letter last week from "The American Historic Society" that more or less apologized for not yet charging me for a set of coins I had supposedly ordered 08/06/07; I've checked all my receipts, and wish lists, and cannot find any such order, or receipt. In their letter, they state that the Order Number was EAA0 (Edward Alpha Alpha Zero), and the Product Description was "Eagle 4 Coin Collection", for a total of $99.00. I can't see ordering 4 2007 American Silver Eagles that late in the year, and it was certainly too early to pre-order the 2008 coins (which I did later order five of, from a Littleton Coin Co.).

So - what the frick?? I've read through a few of these comments, and it appears that AHS is a fly-by-night outfit...here's the latest info they provided when they wrote me - oh, letter is dated March 6, 2008:

The American Historical Society

Providing Exceptional Values in Fine Silver and Collectible Coins for Over 35 Years (for whom - themselves??)

889 Waverly Avenue

Holtsville, NY 11742

Customer Service Questions?

Call 1-800-815-0268 M-F

8am to 6pm Central Time (in New York??)

Good luck, folks, and pass this on to others you're aware of being in the same situation(s). Also, please let me know what your experience was - I'm going to call them now to find out what kind of yarn they're going to give me...imagine - forgetting to charge $100 for over five months??

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I ordered my coins 10 years ago and have not had any problems in receiving my coins. I get them every February. I just got the 2007 set and have one more year left. I do have a number if you want it, 1-818-889-7797.

Trent Lamb

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I called the Better Business about my coins. They said the American Historical Society is in Canoga Park CA. I received them today so if you want to write, the address is Unified Precious Metals, INC. P.O.Box 9186 Canoga Park, CA 91304.

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It appears that this company is no longer in business. There is no listing for them any longer, their phone number for customer service (800-579-6067) has been disconnected, and their website is no longer available (it appears that all traffic is blocked at the other end). AHS.com is registered to the following person as of Jun 28, 1995 (info last updated Oct 6, 2006:

Registrant:

John Dreher

1 Strawberry Hill Ave

7H

Stamford, CT 06902

US

Domain Name: AHS.COM

Administrative Contact , Technical Contact :

Dreher, John

johndreher AT jpdnyc.com

1 Strawberry Hill Avenue

7H

Stamford, CT 06902

US

Phone: 203-274-6183

Fax: 212-213-0761

Record expires on 27-Jun-2010

Record created on 28-Jun-1995

Database last updated on 06-Oct-2006

Domain servers in listed order: Manage DNS

DNS.SCIENTA.COM 4.78.167.2

U.NS.VERIO.NET

C.NS.VERIO.NET

Current Registrar: NETWORK SOLUTIONS, LLC.

IP Address: 1.1.1.1 (ARIN & RIPE IP search)

IP Location: -(-)

Record Type: Domain Name

Server Type: Other

Lock Status: clientTransferProhibited

DMOZ no listings

Y! Directory: see listings

Secure: No

E-commerce: No

Traffic Ranking: Not available

Data as of: 26-Jan-2006

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colored coin sets must be a ripoff. I orderd a set when they first came out and now i can`t get the last two years.

I guess i have been craped on again.

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I purchased the entire Colorized State Quarters set and received all until the 2006 set. The customer service number is not valid and there seems to be no way to contact them via the internet.

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Yep. I was ripped off by these people also. I ordered a Morgan dollar and a 2007 American Eagle on May 27, 2007. They charged my account but I haven't seen the coins. When I try to access AHS.com the error says my IP is blocked.

Everyday you learn to be a little more careful!

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I also bought the whole colorized quarter set which I received up until Feb 2005. Since then nothing. I have been unable to contact them as their phones are disconnected. I think we have been scammed!

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At least you received your items. I ordered a mint condition uncirculated Washington Dollar Coin when they first came out. That was at the first of the year. It's now the end of October and not one word from them.

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Back in August I ordered two rings from AHS. I still have never received them. It is now October.

AND I can't access their website.

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I ordered a Morgan Silver Dollar in August and still havent recieved it. My acct. has not been charged but when I try to call I get the recording to try later. This happens no matter what time I try. Are they closed or just a rip-off?

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I bought a (50) state quarters set from The American Historic Society and received the first (3) sets of (5) and then they stopped coming. I had ordered the colored set. I ordered them in 2000 and kind of forgot about it till now when I started working with my coin collection again.

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Hi,

I'm also having problems with the American Historic Society. I was sent coins to view and then returned them the next day to make sure I would get reimbursed. It has been three months and I haven't received any reimbursment. They had guarenteed a full reimbursment. I tried to contact them and their website dosen't come up and the phone lines are disconnected. If you happen to know how I might contact them, please reply.

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Okay lets get the correct information out there so people don't get scammed by any of these companies including the shopping networks. Any time a coin has been altered from the condition the the Federal Government has issued it is actually a crime. Once the coin has been colorized,clad in another metal, or had another image placed over it it is considered worthless. It has NO value as a collectable coin. The Federal Government considers this to be a form of counterfeiting. This also applies to paper currency being changed such as holograms being applied to a bill. The only places that a person should purchase coins or paper currency is either from a licensed coin shop, at a coin show or directly from the US mint. To purchase them anywhere else is to just be throwing money away in the street. I will however say that if you do come across someone selling there collection a flea market or garage sale go for it, you will probably get a good deal. Lastly I will say that sometimes in your change you might find a surprise. So always look closely when you buy something, people sometimes send coins and bills that have some collectability.