# 4 for September 30, 2000

Topic: Points not awarded -Attn Lisa

Conf: MyPoints.com

From:

Date: Friday, September 29, 2000 06:48 PM

Sent To: Email User 9/29/00 6:48:08 PM

_____________________

I have sent numerous emails to Mypoints.com regarding memberships,offers,etc. that I have joined or purchased and have not received points for.

I did receive 2 initial emails, and they told me my problem should be resolved within 24 hours.

I emailed them again yesterday asking for an update and a telepone number where I could speak to someone. I have not had a reply.

This is not the first time I have had this trouble.

Last month a duplicate account was set up in error. I notified them and they deleted both accounts.

They did re-establish the initial account, but would not credit my points that were put on the duplicate account. I have also emailed them about my visa card I got through Aria.

I was supposed to get points for each dollar spent. Never heard anything about that.

I would just like to get the credit for the points I should have.

I am about to lose all trust in their program.

Sincerely,

Toni Jennings