6 for November 2, 2000

Complaints.com received this e-message on November 1, 2000:

From:

RE: lost baggage on Alaska Airlines Flight #95 for Dutch Harbor, AK

THIS MORNING MY HUSBAND LEFT ON ALASKA AIRLINES FLIGHT # 95 FOR DUTCH HARBOR ALASKA.

HE CHECKED IN ONE AND ONE HALF HOURS EARLY.

HE ARRIVED INTO ANCHORAGE AND WAS THERE FOR ABOUT TWO HOURS. HE THEN FLEW INTO DUTCH HARBOR, ALASKA, AND ON TO AKATUN ALASKA.

WHEN HE ARRIVED HE HAD NO LUGGAGE.HE NEEDS TO TAKE A BOAT TO SEATTLE WASH. AND IS DUE TO LEAVE TOMORROW.

HE HAS HIS CAPTAINS LICENSE IN HIS LUGGAGE AND CAN NOT LEAVE WITH OUT IT. HE IS NOT A HAPPY CAMPER RIGHT NOW.

I COULD UNDERSTAND IF HE RUSHED AT THE LAST MOMENT, A MISTAKE LIKE THIS COULD HAPPEN, BUT NOT WITH ALL THE TIME HE GAVE YOU, TO MAKE THE FLIGHT. UNFORTUNATELY HE IS NOT THE ONLY ONE THAT THIS MISTAKE HAS AFFECTED.

THE CREW THAT IS WAITING TO GO HOME TO THERE FAMILIES, TRIDENT SEAFOODS WHO HAS TO PAY THE ENTIRE CREWS WAGES FOR A LONGER PERIOD OF TIME TILL HE GETS HIS LUGGAGE. AS I SAID BEFORE HIS LICENSE IS IN HIS LUGGAGE.

WE HAVE USED ALASKA AIR LINES FOR A LOT OF YEARS AND HAVE BEEN VERY SATISFIED BUT THIS IS NOT ACCEPTABLE. HE NEEDS HIS LUGGAGE NOW AND HE SHOULD BE WELL COMPISATED FOR HIS STRESS.

TRIDENT SEAFOOD IS A BIG ACCOUNT WITH ALASKA AIR LINES. I AM VERY UNHAPPY MY HUSBAND THE CREW AND TRIDENT SEAFOODS HAS TO SUFFER FOR SOMEONE'S MISTAKE. ALASKA AIR LINES REPUTATION IS NOT LIKE IT USE TO BE. WHY? HOPEFULLY SOME ONE WILL GET TO WORK ON THIS IMMEDIATELY.

I EXPECT SOME SATISFACTION.

HIS BAG # AS-09-57-27

FLIGHT SEATTLE TO ANCHORAGE FLIGHT # 7310 PEN AIR TO DUTCH HARBOR ALASKA.

PLEASE DO SOMETHING

SINCERELY

SANDRA K. PIRAK

E-MAIL PIRAKJT. AT GTE.NET OCT. 31,OO