3 for November 16, 2000

Complaints.com received the following e-message on November 15, 2000:

From:

CC: Email User; Email User

RE: Re: NetFlix Unlimited Rentals Membership Cancellation

Note that you just shipped two of the titles below on 11/15.

It is unlikely that I will even receive the dvd by the time of 11/22.

that you unreasonably declare it overdue. Your policy is absurd.

I request that you change the due date to something reasonable.

Sincerely,

Michael Bergknoff Email User wrote: > >

Dear Michael Bergknoff, > >

Per your request, your NetFlix Unlimited Rentals Membership has been canceled, effective 11/15/00. > >

Please return the titles shown below by the Mail By date listed. > >

The Green Mile > 11/22/00

Never Been Kissed > 11/22/00

The Sixth Sense: Special Edition > 11/22/00

Life Is Beautiful > > 11/22/00

If you have any question, feel free to email us at Email User, or visit our Frequently Asked Questions and Store policies at http://www.netflix.com/ec_help.asp. > >

Thank you for shopping at NetFlix.com. > >

The NetFlix.com Team >

NetFlix.com Inc. >

750 University Ave. >

Los Gatos, CA 95032-7606 >

http://www.netflix.com