Automotive Dealers, Nissan - Capital Nissan, San Jose, CA trouble with aftermarket CD installation

VERY NEGATIVE SERVICE AT CAPITOL NISSAN

Nissan

From: Akshay Srivastava

Date: Thursday, March 29, 2001 03:50 PM Dear Nissan: a consumer posted the following e-message at Complaints.com. Please respond directly to the consumer, using the consumer's name and e-mail address (as per the From: field above). You may also wish to respond publicly on the Complaints.com site. Just locate this e-message posted in your business's conference and click on the "Reply to" link. (Note: a user registration is required before posting e-messages to the Complaints.com site.)

_____________________ I bought a brand new Nissan Maxima from Capitol Nissan in San Jose on 09/05/00. I bought the car along with an after-market cd changer that the dealership later installed in the car. I found the cd changer to be of very poor quality (the sound was unclear and I could sometimes hear static) so I took my car back to the dealership, on appointment only to be brushed off without them even looking at the problem. The second time around, I drove over there and protested to the general manager of the dealership.

He Personally examined the cd changer and exclaimed that the sound quality was indeed "horrrible". I made it clear to him that I would not drive to the dealership another time. He assured me that he would send people over to my work place in Redwood city to take a look at it. This did not happen on the promised day and time and I have grown weary of calling and leaving messages. I have paid for the cd changer and deserve my money's worth.

Now they insist that I come in again to get the problem resolved. This is a ludicrous proposition especially after they assured me they would make the effort to come to my workplace to fix the problem. I have already taken two days off from work regarding this issue and can not do so again. The dealership has resorted to blatant delay tactics to get me off their back.

This kind of poor customer service reflects directly on Nissan as these people are their licensed representatives. As a customer who has paid for his car, I demand service from Capitol Nissan, San Jose.