Company: CALLWAVE - free internet answering machine

Category: Other

Complaints.com received the following e-message on March 22, 2001:

From: Kim Kendall RE: CALLWAVE - "free" internet answering machine

I recently received a Callwave scam e-mail. I signed up with their "free"

service (although it's not really free....I pay a small monthly fee to my

phone company for this feature). About a month later, I received an e-mail

from them that their "free" service could no longer be provided due to

customers not clicking on their advertising, so they could no longer provide

this service. However, they could continue with the service for a monthly fee

(~ $5.00) if I was interested. They would also through in Caller ID at this

add'l cost. I decided that the service was necessary for me, so I decided to

not respond to their e-mail by canceling. I found out this past week, that a co-worker also has the service and is

still getting their so called "free" service. I went to their web site and

ask their customer service why they were still advertising on their site

about the "free" service if it's no longer "free"? One of their customer

service reps responded to me that they do still have the "free" service. This

immediately clued me in that I'd been mislead by them. I was told to

uninstall my current Callwave service and reinstall. I am currently now

waiting to see if this works and if I do not start getting billed add'l fees

from them, but my guess is that I will and will have to deal with that next. I just wanted to pass this "warning" on to other potential users of their

service and their misleading scam. There's nothing like "fine print" in their

e-mail that would have led me to believe anything other than what I told you

above. Thank you for your service,

Kim Kendall