Travel, Airlines - Spirit Airlines DVD player lost by Airlines, not felt to be treated fairly

Complaints.com received the following e-message on March 21, 2001:

From: RICARDO ALVAREZ

RE: Spirit Airlines. My father is a continuous customer of Spirit Airlines. We have always overlooked delayed flights and have continued to fly Spirit. As of today, Wednesday, March 21, 2001 I know this to not be true, this will be the last time I reserve any flight be it personal or business with Spirit. Today my father was scheduled to take a 7:29 pm flight to La Guardia, NY., the flight was delayed because of Air Traffic Control problems with strong possibilities that it would be delayed a second time.

My request to your "Customer Service" rep. was to secure my father a seat on the first flight out the next morning waiving the $75.00 fee. My reasoning for waiving the fee was based on the fact that on his flight in to Ft. Lauderdale on March 15, 2001 a box containing a DVD Player (valued $125.00) was "misplaced" by Spirit, a claim was filed and we expected to hear from someone within a few days, No "Customer Rep" has bothered to even give us a courtesy call, even after we have left numerous messages on their answering machine.

I could not believe Spirit airline would risk loosing a repeating passenger because of $75.00, even thought Spirit Airlines owes us $125.00 (for the DVD player). Now I understand why customers turn to other carriers. I also struggle to understand how waiving $75.00 could compensate for loosing a loyal customer. I debate if to let this incident be known by other sources, maybe this way in the future someone else can benefit from pleasant Spirit Airlines service. I am sending this to complaints.com because I would like others to know the type of service offered to customers by Spirit Airlines.