Stores, Electronics - Best Buy consumer upset about security check while leaving store

Theft / Sales deterrent

Best Buy

From: Joe Darbyshire Email User

Date: Sunday, March 18, 2001 06:02 PM Sent To: Email User 3/18/01 6:02:51 PM Dear Business: a consumer posted the following e-message at Complaints.com. Please respond directly to the consumer, using the consumer's name and e-mail address (as per the From: field above). You may also wish to respond publicly on the Complaints.com site. Just locate this e-message posted in your business's conference and click on the "Reply to" link. (Note: a user registration is required before posting e-messages to the Complaints.com site.)

_____________________ March 18, 2001

I was just in Best Buy to purchase printer cartridges for my printer. PRINTER CARTRIDGES!!! After paying the clerk we started out the door and were stopped and checked out like a couple of thieves, because the clerk didn't demagnetize the security strip. This is getting ridiculous. This is not the first time this has happened to me.

I immediately took the cartridges back and received a refund. I figure if they want them that bad they can keep them. I'm sure I can find cartridges for a Canon BJC-4200 anywhere. I'm also sure that the other places I go to get the cartridges, will want to actually sell them to me. As I was walking to the Customer Service booth to get my refund, another man had the same thing happen to him as did the man behind him. To deter theft is one thing but to make a customer feel foolish is bad business.