Internet Service Providers - AOL AOL will not respond to complaints

AOL does not respond to customer complaints

AOL

From: Amy Haas Email User

Date: Sunday, March 18, 2001 12:13 PM Dear Business: a consumer posted the following e-message at Complaints.com. Please respond directly to the consumer, using the consumer's name and e-mail address (as per the From: field above). You may also wish to respond publicly on the Complaints.com site. Just locate this e-message posted in your business's conference and click on the "Reply to" link. (Note: a user registration is required before posting e-messages to the Complaints.com site.)

_____________________ I have written 3 letters of complaint to AOL. One to Patricia Maxwell"Director of Payments Services" and then a follow up letter, which was sent certified, return receipt, to the same person. Response NONE! A copy of the previous two letters and a new one to Keith Jenkins, the Senior VP and General Manger of Member Services.

Response NONE. This lack of response by two different AOL corporate members is a highly "revealing" indication about their attitute toward one of their most important (in theory)corporate missions,according to their web site: customer satisfaction.