Electronics, Sony TV - 43" projection TV Sony won't fix quality defect

Sony 43' projection television

Sony

From: Jim Kershaw Email User

Date: Friday, March 09, 2001 01:41 PM Subject: Post Your Sony TV Set Complaints Here

From: Jim Kershaw Email User

Sent To: www.ita.sel.sony.com/support/pc/email.html

3/9/01 1:41:17 PM Dear Business: a consumer posted the following e-message at Complaints.com. Please respond directly to the consumer, using the consumer's name and e-mail address (as per the From: field above). You may also wish to respond publicly on the Complaints.com site. Just locate this e-message posted in your business's conference and click on the "Reply to" link. (Note: a user registration is required before posting e-messages to the Complaints.com site.)

_____________________ My wife purchased a 43" projection television for my christmas present this past december. About 6 weeks later I noticed a faint, tan colored bar across the bottom of the screen. after looking into this problem I was informed that this was the cnbc ticker and logo permanantly imprinted on my screen.

When I spoke to sony, they informed me that this was not covered, and called it misuse. If watching the same channel on a daily basis is misuse, then the customer should be notified before they make the purchase. Sony dismissed me with no remorse at all, and was rude to boot.

Your disclaimer in the owners manual is vague at best, which by the way is the only way to know about this defect, which is after the T.V. is delivered and set-up. Sony wouldn't return my calls on this issue. I can't believe your company would turn their back on a customer this badly. Merry Christmas, Ignored customer. Jim Kershaw