Airlines, Continental problem with lost tickets

problem with lost tickets

Continental Airlines

From: Nathanael Renfro Email User

Date: Saturday, March 10, 2001 01:16 AM Dear Business: a consumer posted the following e-message at Complaints.com. Please respond directly to the consumer, using the consumer's name and e-mail address (as per the From: field above). You may also wish to respond publicly on the Complaints.com site. Just locate this e-message posted in your business's conference and click on the "Reply to" link. (Note: a user registration is required before posting e-messages to the Complaints.com site.)

_____________________ I had lost my tickets over my vacation; I call the airlines to see how to handle the situation. I was told that I would have to repurchase tickets for my return flight and I would be refunded the full amount after 30 days if I later found the lost tickets. If the lost tickets could not be produced I would be refunded the amount of the return trip minus $100.00 (per ticket?). While I fully understand that I am responsible for loosing the tickets I do not understand while Continental Airlines can produce all of my travel information thru their systems and seam to have plenty of proof that I purchased these tickets can not simply reissue them at the airport much like E-ticketing is handled now.

I see no reason why any fee should have been charged. Many people travel without hard copies of their tickets every day. One may ask why I did not simply opt. for E-ticketing, but rather purchased paper tickets. I purchase paper tickets as a precaution, so to have a hard copy of my travel information as a means to avoid any number of situations. This was obviously not the case as I am learning the hard way. My other concern is Continental Airlines practice of charging me for a ticket (which they very well know I purchased) and holding that money for 30 days with the intent of only charging me $100.00 (per ticket?). In my view this is blatant theft simply put. If this transaction cost $100.00 (per ticket?) then they should be charging that price and not with holding the cost of the ticket for 30 days.

I feel that at the minim I should be reimbursed for lost interest that I would have earned on the money held for 30 days, but I do not see it unreasonable to be refunded the $100.00 fee I was charged. Continental Airlines seems very competent in producing my flight information and I see no reason why any fee should have been charged. Many people travel without hard copies of their tickets every day