#8 (8 of 15 for June 8, 2000)

HURRAY FOR AT&T

Sprint

From: Brenda WASHBURN Email User

Date: Wednesday, June 07, 2000 03:32 PM

_____________________

I want to tell everyone out there that sprint pcs has the worst customer service. It all started when I need to get a new cell phone. I decided to go with Sprint. I bought a great phone (model SCH-3500). Anyway, on Sunday night i called to get my phone activated. The 1st time I called i got disconnected after giving her my information. I call right back, the order is taken and the gentlemen told me it would take 2 hrs. to activate, that was fine. Monday morning i try to use the phone and it is not activated. I call for the 3rd time and get on the line with a very rude rep. telling that it would take 2 to 24 hrs to activate and then preceede to tell me it had only been 8hrs. If i would of known it was going to take 24hrs, I would of not called. anyway he said that he would fix the problem and that i would have to wait another 24hrs. I try my phone again on Tuesday and still it was not activated. this is problebly the 5th time i had called because i had been disconnected. The rep told me that i phone line had been disconnected and reconnected so i should have my phone on soon... It is WED. and still no service!!!!! I call them again on the same numbers that they had given me at the beganning of this problem(888-21144727) the rep. told me that it just needed to be reprogram and that was problably it. I asked her why the other rep. had suggested that and ofcourse she said "I DO NOT KNOW" them became angry with me. I proceede to tell her that I am the one that should be mad. I CANCELLED MY SERVICE AND ASKED IF I COULD TALK TO SOMEONE SO THAT I MAKE SURE THAT I DO NOT GET A BILL FOR SOMETHING I HAVE NOT USED. She said that the thing that they can do is for them to give me their word and to call back and check my account. So I ended my phone call. This might seem very important to some people but to take 3days to activate the phone is ridiculous. It is all part of very bad customer service. I did tell the last rep. and her superviser that they need to work on their cust.service centeror that they are going to loose a lot of customers. I also told them that I will definitely tell ALL the people that i know, NOT TO GO WITH SPRINT. SPECIALLY IN MY GENERATION (X) MANY OF US ARE BIG CELL PHONE USERS. I WILL BE INFORMING ALL OF MY FRIENDS ABOUT THIS BAD EXPERIENCE AND TELL THEM NOT TO USE YOUR SERVICE. IT MIGHT NOT MEAN MUCH TO YOU BECAUSE YOU ARE A BIG CO., BUT WORD GETS AROUND AND SOONER OR LATER YOU WILL FEEL THE EFFECTS. THANKS FOR YOUR TIME A NEW CUSTOMER TO AT&T