Computer Stores Value America purchase of computer

Purchase of computer from Value America

Computer Stores, Other

From: Lalitha Sabesan Email User

Date: Wednesday, May 31, 2000 04:26 PM

Sent To: Email User 5/31/2000 4:26:12 PM

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I ordered for a computer package ( CPU, Monitor, Scanner and a Printer) on Apr 16th from Value America. Since, some of my friends have bought their computers from them I too ordered for one. I was waiting for their delivery period of 3 to 10 days. By that time I recieved the Scanner and the Monitor. After 10 days, when I didn't recieve my CPU/computer and Printer, I called Value America and asked them about the possible date of delivery. They said, since the printer is out of stock they could only send it after 1 or 2 weeks. And, also they said they have already shipped the CPU with the Monitor itself. When I told them I didn't recieve the CPU, they said they had to investigate the matter and asked me to wait for 5 more days . One of their Customer Service Representative told me that I could call after a particular day which is a Monday 15th of May. I told them I was telling the truth only and asked them to ship me another one after that 5 days time. I even talked to their team leader Ms. Patrice and she assured me I would be compensated if they find out it is their mistake and she agreed for that. But when I called them on 5/15/2000 , again that CSR doesn