Chevrolet Dealers - Mitchell Chevrolet / GMC Truck, West Point, MS will truck ever be fixed?

99 - 00 GM Pickup Defects - Please repair my Sierra

Chevrolet Dealers

From:

Date: Monday, July 17, 2000 11:59 PM

Will my truck ever be fixed?

I purchased my GMC Sierra on June 26, 1999 from Mitchell Chevrolet/GMC Truck in West Point, MS. I took it back two weeks later because I thought it had a wheel that was not balanced. When I came to pick it up, the service manager told me it was a defect that GM was working to correct and he would let me know when GM had a procedure to fix it. I kept checking back. All the while the vibration was getting worse while he repeatedly assured me GM was working on a solution. The truck vibrated when you first accelerated from a stop. It vibrated between 35 & 40 MPH. It vibrated and shimmied at 65 & 70 mph. The passenger seat vibrates back and forth like a 25-cent motel bed while at highway speeds. The broken seat belt rattles in the background constantly. The dash rattles and is getting louder. During November, I called and he told me the dealership was forced to buy a $10,000 tire machine to combat the vibration problems in the new trucks. He said GM now had a fix for the problem; it entailed replacing my springs and balancing my tires on the new machine. He ordered the parts. They came in and I made an appointment to install them in December. I took the truck in and left it while I was out of town. When I came to pick it up, I was told they determined that new General tires were needed before they could put on the springs. They ordered the tires. I waited and called and waited and called, still no tires. Finally I called back in May, he said,