Automobiles, Dodge Dodge artibration process rules not followed by Dodge / Daimler / Chrysler

Faulty Arbitration Process

Dodge

From: Bart Cassel Email User

Date: Tuesday, January 02, 2001 06:40 PM

Dear Dodge:

_____________________

Don't put much stock in the Dodge Arbitration Process.

You will be expected to abide by every single rule - but don't expect Daimler/Chrysler to do the same.

I filed an Arbitration Application November 26 - their rules say they will respond within 10 days - there was no response.

I called them December 21 - I was told they had received the Application and would contact me.

January 2, I called them again after no contact and was told that the file had been closed as not fulfilling their requirements for arbitration.

Dodge certainly isn't doing anything different - they are providing the same crummy service most large businesses are today in the U.S.