Travel Agents - Priceline.com tickets can't be cancelled, even under extreme circumstances

Priceline is EVIL !

Travel Agents, Other

From: Michael Allen Email User

Date: Sunday, January 14, 2001 01:36 PM

Where the Company is more important than the Customer. Over the past year my wife and I have been trying to save the life of our daughter who was diagnosed with cancer.

Though we are not wealthy people we did have some funds available to us (savings / investments) to allow us to seek medical treatment both in the USA and France.

I took on working three jobs to help compensate for the cost that our savings/investments would not totally cover.

Over the past year having to work 18 hours almost daily left me little time for anything except sleep. My wife was coordinating all the medical treatment both here in the US and in France, however this did not include travel this was something that she & I would do together.

We have used Priceline before in an attempt to get the lowest price possible. On January 06, 2001, while I was working my wife was frantic & wanted to get an airfare price quote for budgetary purposes to plan on sending our daughter to France for some additional treatment in February 2001.

A key point to note is that my wife is French & English is not her first or strongest language. It was a Saturday & very few of the Travel Agencies we use were not opened so my wife decided to get a quote from Priceline.

She knows that you can buy tickets from Priceline & assumed that she could get a quote as well. This was a misunderstanding on her part and she by mistake ended up buying a ticket that we did not want or need.

When I arrived home she was in tears when she informed me of the mistake she had made.

I asked if she had tried to call Priceline & cancel the ticket based on the circumstances, she said she had but they would not. I then called Priceline to plead our case.

I begged & pleaded with Priceline Customer Service for hours, at one point even in tears, after speaking to several people (going up the chain of command), I was to be told the same thing over and over.

They would not cancel the ticket