TRIP.COM - Travel Agents - TRIP.COM have $50.00 fee to change dates for hotel stay - which hotel does not charge

Posted on Sunday, January 14th, 2001 at 12:00am CST by 584b120a

Company: TRIP.COM

Category: Travel, Vacations

RE: $50 charge to change hotel reservation date - TRIP.COM

Reservations for hotel via TRIP.COM and its partner Hotel Reservation Network.

I made a hotel reservation on-line through TRIP.COM.

I realized that I needed to change the date of the stay. Their policy is to charge $50 for this simple affair that the hotels do not charge them for.

This is bad enough and reason enough never to use for booking hotels.

However, when I did use them to change the date, instead of assessing only a $50 fee, they charged me again for the full room rate (so now I've paid this twice).

Now it's up to me to chase these people for a refund.

Customer service? Forget it!!


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