Telephone Service, Wireless - Nextel bad customer

Complaints.com received the followinge e-message on February 6, 2001:

From: Delta Neutral [Email User]

RE: Nextel Bad Customer Service - Wireless

In June 2000 I moved from Orange County to San Jose. So I switched my

service from 714 area code to 408 area code. Because I switched in the

middle of the month, my 714 account should have about $10 credit. In August

I tried to switch to another wireless service provider. So I called Nextel

to cancel my plan.

This was when I found out instead of a credit, my

previous account (714) still had about $110 balance due. I was really

shocked because I had always paid bill on time. Then I found out Nextel

reverted my payment in Dec. 1999 in their records. Of course I paid that

bill and had copy of the check to prove it. After numerous calls to customer service (of course every time they promised

to investigate and then nothing happened), I finally got very upset: why

would they revert a payment that is 6 month old and never bother sending me

a notice or bill?

It was probably because they did not want to give me this

$10 credit so they reverted payment made in previous year to hide it. No

wonder Nextel didn't seem to care about billing me for the balance. After faxing the copy of check to Nextel three times, I finally got angry

enough to send a nasty letter to them. Of course, I got a call the same

afternoon with some middle manager telling me everything is going to be

taken care of soon. And the $10 credit was promised to send back to me, but

it would be handled by ANOTHER DEPARTMENT.

Of course, everything that takes

some responsibility is handled by other departments. To this date I still

haven't received my credit. But I gave up because I do not want to wait 45

minutes to hear some rude customer service rep. with empty promises. I'll

simply take my business else where. Nextel:

1) Bad service

2) Playing tricks with consumers

3) Irresponsive customer service