Online Businesses - Search Engines - Google.com access is 'forbidden' to site - why ?

Complaints.com received the following e-message on February 5, 2001:

From: cindy burns [Email User]

RE: Google.com

I WISH TO COMPLAIN ABOUT INTERNET ACCESS

SERVICE GOOGLE.COM. THERE SERVICE HAS REPEATEDLY HAD THE MESSAGE

"FORBIDDEN: ACCESS DENIED BY ACCESS CONTROL LIST" SINCE SATURDAY EVENING

AND DESPITE SENDING SEVERAL E-MAILS ASKING FOR AN EXPLAINATION WHY I HAVE

NOT RECEIVED ONE. THIS IS BAD SERVICE ON THEIR PART AND I WISH TO SEE

SOMETHING DONE ABOUT IT. YOURS RICHARD CLARKE