Computer Hardware - Gateway problem with hardware and customer service

Complaints.com received the following e-message on February 4, 2001:

From: Email User

RE: Gateway Computers

Gateway is a company with the poorest customer service that I have ever

experienced.

The quality of their product matches the customer service. After

of only 4 months of service from a $1200 system, I was on the phone for a

lengthy period of type on a Saturday and Sunday trying to get my Windows Me

edition to load after a re-start. I was told numerous things to try in

between being put on hold by tech support.

I was even told to re-format my system.

Finally after 2 days of trying I was told to take it in to the local

Gateway for repair. Well, I was told that the waiting period was 14 days.

Well its been over 21 days and I havent heard a word, and everytime I call

them (which they ask me not to do) I can't get a straight answer.

I finally called a lousy 800 number I was given to file a complaint and after calling

and being put straight on hold everytime, I finally got to speak to a person

and he email the store manager at the Gateway Store in Greenville, South

Carolina, who in turn sent me a letter apologizing. I was told that he would

personally call me!

After find this site I see I am not alone in my quest to

get my computer fixed. What about my free AOL that I am missing........do I

get re-imbursed for that ?

I hate that I ever purchased a Gateway and will

spread the word to everyone I can to "DON'T EVEN THINK ABOUT PURCHASING A

GATEWAY"!