Video Rental Stores, Blockbuster, Mesa, AZ erroneous charges to consumer for video that wasn't returned late

Erroneous Charges

Blockbuster, Mesa, AZ

From:

Date: Friday, December 29, 2000 12:34 PM

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Renting videos from Blockbuster Video has proven to be a nightmare- specifically the store in Mesa, AZ.

The company automatically charges your credit card if they think you are late.

They do not even bother to notify you before doing so (if you used your debit card to sign up this could really cause you some problems).

And, worst of all, if they lose a video or cannot locate it AFTER you return it, they automatically charge your credit card for the video- this is an unexpected charge of over $100!!!!

They do not even bother to look for it before charging you! Outrageously bad customer service.

I would suggest patronizing a friendlier, more competent company.