Delivery Services - Airborne Express late deliveries

Complaints.com received the following e-message on December 28, 2000:

From:

RE: HORRIBLE SERVICE - Airborne Express - lost packages

TO WHOM IT MAY CONCERN, I WOULD LIKE TO TELL YOU ABOUT MY EXPERIENCE WITH AIRBORNE EXPRESS.

I BANK IN ANOTHER STATE WITH A CREDIT UNION AIRBORNE WAS SUPPOSED TO OVERNIGHT ME DOCUMENTS TO SIGN SO I COULD RECEIVE A LOAN.

THEY DID NOT AND USED AN EXCUSE THAT IT SNOWED IN OHIO SO THE PACKAGE WOULD BE A DAY LATE. I FINALLY GOT THE PACKAGE ON FRIDAY.

I WANTED THEM TO PICK UP THE PACKAGE AND OVERNIGHT IT BACK TO THE OTHER STATE SO WE COULD GET GOING ON THIS. THEY WERE CLOSED FOR 4 DAYS FOR THE HOLIDAY!!!

I SENT I FED EX INSTEAD. aND OH WHAT A CONCEPT, IT GOT THERE ON TIME BY FED EX. THE BANK THEN PROCEEDED TO PROCESS THE PAPERS AND PUT THE LETTER AND CHECK IN AN AIRBORNE BOX FOR PICKUP.

THE AIRBORNE HAD GONE TO THAT BOX EARLY SO HE DID NOT GET THE LETTER. NEEDLESS TO SAY I DID NOT RECEIVE THE CHECK THE FOLLOWING DAY.

I CALLED AIRBORNE AND THEY TOLD ME THEY WOULD 98% GUARANTEE I WOULD HAVE THE CH! ECK THE FOLLOWING DAY AND SENT AN AIRBORNE MAN TO PICK UP THE LETTER.

WELL, I DID NOT RECEIVE THE LETTER THE NEXT DAY. THEY SAID THEY HAD A MECHANICAL BREAKDOWN AND IT WAS STILL IN THE OTHER STATE.

I FINALLY BLEW A GASKET AND CALLED CARL DONAWAY, THE PRESIDENT OF AIRBORNE. I GOT A SECY WHO SAID HE WOULD CALL ME BACK.

OF COURSE THAT NEVER HAPPENED. THEY ARE A NIGHTMARE AND I RECOMMEND ANYONE WHO WANTS ANYTHING TO GET ANYWHERE ANY TIME SOON NEVER RELY ON AIRBORNE.

THEY ARE ANTIQUATED AND ALL FULL OF POOR EXCUSES OF INCOMPETENCE. PLEASE FORWARD THIS TO THE BETTER BUSINESS BUREAU.